Product Operations Engineer (Remote, US)

Who We Are

Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.

We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.

We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.

We strongly encourage candidates to check out our website at www.renewhome.com  to learn more about the world-changing work we are doing.

Role Summary

Reporting to the Director of Software Development, the Product Operations Engineer is an essential member of our development team, responsible for ensuring the day-to-day operation of our product. This person will work closely with Product Design and Product Management, Customer Experience, Operations, and on-call response teams to create and meet key performance indicators (KPIs) and service-level objectives (SLOs) for our product.

What You Will Do

• Establish, monitor, and enforce KPIs and SLOs measuring the operational health of the member experience.
• Ensure business logic is behaving as expected across all user-facing features.
• Triage bugs and service degradation, implementing fixes, writing and running scripts, and escalating issues with the rest of the development team.
• Monitor third-party integrations, planning for and mitigating outages.
• Ensure incentives are awarding as expected and funnel conversion is operating within normal parameters.
• Maintain, update, and certify operational documentation.
• Model and create tooling, simulations, and reporting in support of above.
• Report incidents, conduct retrospectives, and ensure completion of follow-up items.

Requirements

• 2+ years professional experience in a development role; ability to debug in order to triage and troubleshoot independently.
• Excellent understanding of the member-facing product in order to translate product requirements into monitoring and alerting.
• SQL proficiency in order to identify anomalies compared to specifications in production data.
• Competency in one or more server- or client-side programming languages (e.g., Python, JavaScript) in order to do a first pass at potential issues in code.
• Forward-looking mindset in order to anticipate potential future problems rather than simply react to existing ones.
• Strong written and verbal communication in order to generate clear documentation and craft persuasive arguments in the face of competing priorities.
• “Productive laziness” in order to automate oneself out of a job and move on to another.
• Nice to haves:
• Full-stack development experience in Python, TypeScript, or React.
• Experience in home energy or IoT industries.

Benefits

What You'll Get

• A competitive salary based on experience. The base salary for this role is: $128-$195K.
• Fully remote work environment with home office set-up allowance.
• Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first.
• Competitive benefits package that includes a full suite of wellness benefits and stock options.
• 401(k) matching.
• Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.

Not eligible for visa sponsorship.

EQUAL OPPORTUNITY EMPLOYER

Individuals seeking employment at Renew Home are considered without regard to race, color, religious creed, sex, gender identification, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.