Product Solutions Architect

At Rollbar, our mission is to help developers build software quickly and painlessly. Founded in 2012, Rollbar is a remote-first company with 30 employees across the USA and Europe, with offices in San Francisco and Hungary.  Rollbar has raised $23 million in funding from top-tier investors including Cota Capital, Runa Capital and Uncorrelated. 

Over 100,000 developers and 5,000 customers use our platform to innovate faster and decrease time to market while maintaining best-in-class customer experience. Rollbar is used by some of the best engineering teams in the world, including Twilio and Shipt.

At Rollbar we are focused on creating a supportive and inclusive workplace. We value honesty, transparency, pragmatism, and dependability. We live these values in a collaborative environment where we care about our customers and are committed to their success. We take accountability for our work with a bias towards action.

We make our distributed team dynamics work with remote-friendly policies, constant collaboration with tools including Slack, Notion, GitHub, and Google Meet.

We encourage collaboration and meaningful relationships through our Rollbuddy program, monthly coffee pairings, regular (virtual) team building, and regular All Hands meetings.

Requirements

The Team:
We are Rollbar’s in-house product experts. The customer success team enables Rollbar’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

We share our technical and product expertise with customers through demos, presentations, technical evaluations, training, and ongoing support. The customer success team collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity: 
The Product Solutions Architect (PSA) will work closely with Rollbar customers and Product and Engineering teams in helping Rollbar customers architect, implement best practices, and adopt our platform at scale.

PSAs ensure that customer needs have been met and that the solution is fully functioning according to business requirements, governance and compliance goals. PSAs are accountable for the outcome of these initiatives, and frequently collaborate with other Rollbar teams to drive measurable success (adoption, growth and renewals).

You Will:
Serve as the Product Expert for Rollbar products by being the technical point of contact for our customers. Build on top of the Rollbar platform to solve customer problems (for example, integrations or examples).

Offer guidance on architecture choices, instrumentation, and best practices to customers as they adopt our products across the organization.

Be a trusted advisor to Product Management by providing high quality feedback gained from your field experience working closely with customers.

Build world class training material, documentation, blogs, and video content for customers. Collaborate with other teams at Rollbar to ensure the success of our products.

You Are:
5+ years of experience solving complex problems for customers with strong knowledge of programming languages like Python, JavaScript, Java, Ruby, .NET or PHP, in a production enterprise application or a startup at scale.

You have experience with monitoring, logging tools or working with developer products where the end users are highly technical.

Fluent in the observability/error monitoring market domain, competition, technological shifts and customer needs.

Benefits and perks:

• Competitive salary and stock options
• Medical, dental, and vision insurance
• Parental leave: 12 weeks
• Generous hardware, software, and home office set up allowance
• Conference and education budget
• Inclusive team-oriented culture
• Work with customers at high scale and make an impact
• Position is remote in the following USA States: Arizona, California, Florida, Illinois, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, or Washington.
• Salary range: $120,000 to $180,000 depending on experience and location.