Release Coordinator

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Release Coordinator to join our growing team.

Job Summary:

As a Release Coordinator in Operations, you will be part of a team maintaining a large-scale MMIS (Medicaid Management Information Systems) for our state government customers.  You will work to perform analysis, joint development releases and patching plans with colleagues and customer, as well as manage planned tasks and project work across the MMIS program suite of applications.

*Position is remote, within the United States.

Job Responsibilities: 

• Maintain the overall release, upgrade, and patching schedules, under moderate supervision. 
• Attend and lead key project status meetings internally and with customer. 
• Create, monitor, and escalate issues in tasks tracked in the ticketing systems – both customer-facing and internal (Service Desk) to foster on-time performance.
• Lead and moderate planned activities (releases, patching, upgrades, cutovers) as the pacesetter and escalation point of contact.
• Coordinate with teammates globally to ensure identified activities are completed on time.           
• Maintain alignment with, and collaborate in improvement of, company processes and procedures regarding project reporting and planning.
• Coach other project team members on processes.         
• Keep manager apprised of all activities, issues, and risks.

Requirements

Required Qualifications/Experience: 

• Bachelor’s degree with a minimum 3 years of relevant work experience or at least 4+ years of relevant work experience in lieu of a bachelor’s degree.
• Demonstrated knowledge of software development life cycle (SDLC) as well as system support and maintenance processes, evidenced by awareness of all the teams required to complete the SDLC.
• Proven record of maintaining and using SharePoint applications, Microsoft Teams, Jira (Software and Service Desk).
• Proficient in Microsoft Office Suite, including Visio and Project.

Preferred Qualifications/Experience: 

• PMI or ITIL certifications preferred.
• Experience supporting system operations where Service Level Agreements and standard operating procedures and ITIL processes are in place, highly preferred.

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is $63,700-90,000.

Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.