Sales Operations Lead (Contract Position)

About Outdoorsy:
Since its inception in 2015, Outdoorsy Holdings has been at the forefront of outdoor travel, establishing itself as a leader in the industry. Our company is renowned for facilitating memorable experiences, as millions of guests rely on Outdoorsy to craft unforgettable family memories. Our partners depend on our innovative products and services to expand their businesses and generate significant revenue. Our diverse offerings include Outdoorsy.com, the premier marketplace for outdoor travel and hospitality; the Outdoorsy Destination Network, which features an array of campgrounds and glamping sites nestled in the heart of America's most scenic landscapes; and Roamly, our groundbreaking insurtech solution. Roamly not only supports Outdoorsy.com but also revolutionizes insurance platforms globally.

At Outdoorsy, we are driven by a profound commitment to reconnect people with nature and foster deeper interpersonal connections. 2023 marked a milestone for us as we achieved profitability, and we are currently experiencing a robust multi-year growth rate of 175%. In 2024, we anticipate surpassing $3 billion in transactions. Our success story includes celebrating over 1 million trips and more than 7 million booked travel days as of June. Roamly's growth trajectory is equally impressive, boasting an annual increase of over 100% and accumulating over $54 million in written premiums on its platform. The recent launch of Roamly RAC™, our open API platform, is set to revolutionize the market. It offers a comprehensive digital insurance suite for marketplaces, enterprises, and dealerships in the RV and boating sectors, as well as insurance carriers looking to cater to consumer markets with advanced digital solutions.


About the role:
This role involves supporting our supply and sales teams by creating and implementing sales automation and processes to enhance performance and deliver exceptional service to our Hosts. It is not just about maintaining the status quo but constantly seeking ways to improve and innovate. You will monitor, analyze, and refine our sales processes to foster a culture of continuous improvement in collaboration with internal and external partners. Additionally, you will take ownership of our CRM strategy and implementation to empower the sales team to achieve and surpass their targets. This is a Contracted role.

Requirements

What you'll be doing at Outdoorsy:

• Own, define, and execute our CRM strategy to ensure the optimal performance of our sales processes.
• Create scalable, metrics-driven, cost-effective CRM processes that align with team objectives and deliver business results.
• Develop strong working relations within the organization to drive and deliver projects that require successful collaboration (product, marketing, support…)
• Monitor the performance of our sales funnels, report on performance, and take corrective actions when required.
• Develop external-facing communication materials and conduct A/B tests to gauge their effectiveness.
• Assist in creating new processes and create easy-to-understand protocols for teams to follow when new processes arise. 
• Work closely with our sales team to capture local specificities in target markets and adjust strategy when required.
• Leverage data to optimize outreach to maximize conversion and supply acquisition impact.
• Document and update sales and support processes.
  
  What you bring to the table:

• You have 3-5 years of successful sales and sales ops results.
• You are located in or able to work in East Coast US hours. 
• Hubspot is your jam.
• You know how to translate Tableau reports and are skilled at working with data teams to request necessary reporting.
• You are a motivated self-starter with a results-driven mindset. You are capable of taking the lead on ideas and collaborating effectively.
• Problem-solving is one of your favorite pastimes. 
• You take pride in your communication skills (written and oral).
• Live, promote, and appreciate our company culture. You align with our mission and maintain a positive attitude in all situations.
• Willingness to travel if and when necessary