Salesforce Technical Architect

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:
 
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.

Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

But enough about us. Let’s talk about you

As a Salesforce Technical Architect at Horizontal Digital, you will manage, develop, and implement technology solutions for clients. The Technical Architect is a critical role for the team and will lead the development of our Salesforce projects.

We’re looking for a digital technology expert who is comfortable leading as a player/coach. In this role you will manage developer resources and work side-by-side with project teams as an active participant defining requirements, shaping technical solutions, and taking a hands-on approach to implementation and quality assurance. You will work across multiple projects with a diverse team consisting of a mix of front and backend developers, digital strategists, project managers, and the UX/creative team. Your goal is to manage a team to produce great work, expand our technical capabilities, and help clients meet digital objectives. 

What you’ll do: 

• Work closely with Project Managers, Functional Consultants, and clients to architect technology solutions on the Salesforce platform (Health Cloud, Sales, Service, Experience, Integrations) and extended technology stack (Marketing Cloud, MuleSoft, Heroku, etc.) to meet client needs and ensure the platform/product(s) are leveraged efficiently and the go-forward solution is easy to maintain and meets best practices. 
• Collaborate with internal stakeholders (sales/pre-sales, engineering, other solution teams, etc.) to help customers maximize the value of their Salesforce Industry products and services. 
• Identify business needs design transformational technical solutions and work directly with customers to meet their business requirements following industry best practices. 
• Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations. 
• Document technical processes and run analysis between current and future states. 
• Collaborate with other architects and team members to detail, design, document, understand and/or deliver specifically technical specifications and solutions. 
• Document architecture process flow, data flow, integration flow, and architecture diagrams using visualization applications such as MS Visio, Lucid chart, or diagramming tools within Google Slides and PowerPoint 
• Designing cross-cloud automation solutions by utilizing a thorough understanding of various cloud platform integrations (AWS, Azure etc.) with Salesforce. 
• Responsible for the technical solution design, data feed, development, and support of cross-cloud Salesforce projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment. 
• Leading and mentoring the development teams on the project. 
• Responsible for ensuring that the system accurately meets the defined expectations of the business, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams. 
• Responsible for creating and delivering, in a timely and accurate fashion, integrations with CRMs and workflow solutions. Knowledge of Salesforce/Apex, Force, Visualforce, and J2EE technologies is a plus.

Who you are: 

• You are a digital experience enthusiast who can understand and support a program with complex business, user experience and technical challenges, and have a proven track record supporting client and internal teams in achieving digital solutions.   
• You are flexible with the ability to handle multiple demands, shifting priorities and rapid change. You exude confidence, persistence, and the ability to stay calm despite multiple projects and goals.   
• You see ambiguity through the lens of opportunity, rather than of concern.   
• You are recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, partners, and other industry professionals.   
• You are optimistic and demonstrate a positive mental attitude and are hungry for opportunities to learn, grow and evolve personally and professionally.   
• You have excellent written and verbal communication skills for coordination across projects and teams. This includes the ability to captain and steer in-person and digital strategic meetings and presentations.   
• You have an entrepreneurial mindset and the drive to develop and shape Horizontal Digital’s future growth with a continuous passion for influencing and scaling business processes.

What you bring:  

• 10+ years of experience in developing technology solutions with at least 5+ years of experience in implementing end-to-end Salesforce solutions.
• Experience with Salesforce Health Cloud (application design, architecture, and development using Salesforce.com), certification preferred.
• Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud (application design, architecture, and development using Salesforce.com), certification preferred.
• Specializes in gathering and analyzing information and designing comprehensive solutions that meet best practice standards and the client's needs. 
• Salesforce.com integration experience, including between different business systems as well as working with integration tools. 
• Strong hands-on experience in configuration, customization, and implementing new instances of Salesforce. 
• Highly proficient in APEX, LWC, HTML, SQL, JavaScript, CSS, and API Integration, Data management, and ETL best practices for technical solutions. 
• Experience with coding, testing, debugging, implementing, and documenting complex solutions. Programming experience with LWC, JavaScript, APEX APIs, and APEX Trigger. 
• Understanding of key SFDC architectural concepts and how they influence the design.  
• Force.com platform experience, including the limitations of the platform (e.g. API and governor limits). 
• Data analysis and database design experience with RDBMS such as MS SQL Server (preferable), MySQL, Postgres, or Oracle. 
• Experience working with APIs – SOAP and REST-based APIs. 
• Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a Marketing Automation solution. 
• Solid stakeholder management and communication skills, and the ability to articulate transformation journeys and outcomes. 
• Experience leading teams in analyzing complex problems, designing and implementing of related solutions. 
• Detail-oriented with the ability to learn quickly to leverage new concepts, technologies, and solutions. 
• Ability to work independently and be a self-starter.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.