Senior Partnerships Manager, Luxury Travel

Company Overview

Zicasso is a leading luxury travel company that creates personalized, life-enriching experiences for discerning travelers. Founded in Silicon Valley, our unique approach to travel blends cutting-edge technology and the unsurpassed destination expertise of our top travel specialists worldwide. 

As a member of our team, you'll contribute to creating experiences that consistently earn us thousands of 5-star reviews. You'll be part of a company recognized as "Best in Travel" by TRAVEL+LEISURE magazine and regularly featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN. By joining Zicasso, you'll play a key role in bringing travel dreams to life – pushing the boundaries of what's possible in luxury travel experiences.

As a fully remote company spanning five continents, we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture underpinned by the pursuit of excellence, integrity, and teamwork.

Our global team comes together annually for an international company retreat in various locations, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture. This event embodies our commitment to both professional growth and the transformative power of travel.

Join us in shaping the future of luxury travel while working towards our vision: to create a more connected humanity through travel. To learn more, visit www.zicasso.com.

The Role

Currently, we are looking for a highly-motivated Senior Partnerships Manager who embodies an entrepreneurial spirit and has a passion for international travel.

This role will be responsible for managing our travel company partners (specifically travel specialists and our travel company partners from all over the world) to achieve higher levels of sales conversion and efficiency, resulting in higher revenue for the company overall. 

The role involves:

1. In-depth analysis on sales performance of our partners
2. One-on-one coaching of our partners on best practices for higher sales performance
3. Helping to develop and evolve sales best practices, using Zicasso’s data-driven methodologies
4. Mentor junior team members - training them on partner management and effective sales analysis to ensure that our partners meet/exceed our high standards.

Our network of travel specialist partners is composed of the world’s best boutique tour companies, each one carefully pre-qualified by us. This role is key to driving the mutual growth of our shared sales.

This position is for Texas or Colorado residents: This is a fully-remote, full-time employee position for candidates who live in one of these states.

There is some flexibility in your work hours but it is required to overlap with California, eg. until 4pm Pacific Time Zone (GMT -8).

Please note: We are seeking highly-motivated candidates. Zicasso’s culture rewards team members who contribute to an ever-evolving growth environment and celebrates creativity, initiative, and out-of-the-box thinking.

Key Responsibilities:

• Conduct in-depth analysis of current travel specialist partners’ best practices and overall sales performance with the goal of increasing revenue
• Manage key geographical regions to optimize lead capacity and track regional sales performance
• Schedule and conduct video coaching calls to determine if a partner is adhering to Zicasso’s best practices and to create a monthly action plan for each partner with the goal of increasing their overall sales conversion
• Participate in the creation of best practices documents as well as the maintenance of the online learning center
• Develop processes for scaling partner training through e-learning combined with personal coaching. E-learning curriculum might include consultative selling, up-selling techniques, best practices, Zicasso’s software features, etc.
• Help Zicasso build genuine, lasting relationships with our global network of travel specialist partners
• Work with our partners to ensure they deliver the best customer experience, sales performance, and adherence to Zicasso best practices
• Proactively look for improvement opportunities and drive change to make these improvements happen on a scalable level
• Intervene as necessary to resolve customer-related issues with travel specialist partners
• Closely mentor junior team members in the necessary analysis and proactive coaching of our travel specialist partners to ensure our partners are adhering to Zicasso’s best practices, and meeting and/or exceeding our minimum sales performance and customer service expectations 
• Commitment to mentor junior members to develop their individual, continued growth by utilizing their strengths and building their areas of development
• Identify, vet, and onboard appropriate new travel company partners and specialists to ensure maximum mutual success 

Required Skills and Experience:

• 2+ years of people management experience
• 8+ years of travel industry sales experience, especially in selling luxury travel
• Strong interpersonal skills and experience initiating and building strong professional relationships
• Passionate about travel - highly desirable if you have traveled to several countries and have a strong curiosity about international destinations
• Ability to lead and motivate others effectively, including promoting teamwork within your own team as well as across other teams
• Clear, concise verbal and written English communication skills
• Self-disciplined to independently meet and exceed set goals
• Detail-oriented and strives to achieve thorough, quality, and error-free work
• Highly efficient with excellent time management and organizational skills
• Comfortable with technology, readily able to learn and adapt to the use of new software to organize and track team objectives
• Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
• Creative problem-solving skills
• Willingness to work flexible hours - we partner with travel companies all over the world, so video meetings with them may have to be conducted outside of regular work hours to account for time zone differences

What We Offer:

• Fully remote work arrangement
• Competitive compensation and benefits package (medical, dental, vision)
• Open Paid Time Off policy and 10 days of company-paid holidays
• Stock options package
• 401K retirement plan with employer matching
• Substantially discounted luxury travel during off-season
• An unforgettable annual company retreat at one of the international destinations we serve