Senior Technical Writer

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: constructor.io.

To further enable the success of our customers and prospects, we are seeking a driven, experienced, and intellectually curious Technical Writer to develop high-quality documentation. The Technical Writer will join our Product Marketing squad, a key part of our Brand & Content team that owns Constructor’s positioning and messaging, contributes to our brand strategy, and assists with creating world-class educational content for prospects and customers.

As our first dedicated Technical Writer, you will own Constructor’s product documentation. In this role, you will communicate complex information clearly, concisely and accurately without relying on jargon. This will involve tasks such as writing conceptual overviews and procedures, updating and maintaining our knowledge base, and assisting our engineers with producing developer documentation. A strong candidate will be naturally curious, customer-obsessed, and driven to become an expert in the Search and Product Discovery space. The candidate will care deeply about developing helpful, engaging, and user-friendly content that supports our customers’ goals and delivers a consistent brand experience.

This role is inherently cross-functional, and will require you to build strong relationships with stakeholders across Customer Success, Product, Engineering, Marketing and Sales.

Day-to-day you will:

• Establish a content strategy and process for our knowledge base and developer docs, informed by data and insights you’ve gathered across the business
• Gather information from subject matter experts and translate complex concepts into simple, polished, and engaging product documentation
• Create content that helps both business and technical users be successful, grounded in a strong grasp of the customer value proposition, use cases, and underlying technology
• Routinely review various reports, analytics, and user research to continuously improve the documentation’s effectiveness and ensure it meets our audience’s needs
• Collaborate with other writers on the content team to help define and improve writing styles, standards, and processes

Requirements

You might be a good fit if you have:

• Superb written communication skills with an outstanding level of attention to detail and extremely high quality standards
• Excellent content planning and organization skills
• Proven ability to quickly learn, understand, and communicate highly technical concepts
• A strong understanding of AI/ML and/or search technology
• Previous experience in ecommerce
• A collaborative mindset, drive to create and improve processes, and willingness to support team members on their projects as needed
• Ability to think, plan, and execute on multiple projects simultaneously
• 3+ years of experience as an effective technical writer in a B2B SaaS startup environment

Benefits

At Constructor we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

• Unlimited vacation time -we strongly encourage all of our employees to take at least 3 weeks per year
• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don't meet all of our listed qualifications.