Service Implementation Specialist

Sinch is a leading communications platform provider serving customers worldwide. Our world class communications platform-as-a-service (CPaaS) processes over 30 billion API calls per year and combines programmable API’s, cloud computing with our unparalleled Tier 1 Super Network, to deliver one of the highest service levels in the industry.

Our highest revenue clients are the world’s largest Enterprises. These clients are complimented by a strong small/medium business base and developer community. We provide Messaging, Voice, Video, and Verification services via one platform removing the complexities of customer engagement for our clients.

As a Service Implementation Specialist, you will:

Be responsible for the performance and coordination of all Operational aspects of US SMS Messaging Products, SC, 10DLC and TFN relating to the ordering, deployment and on-going usage of messaging services for US and Canadian clients. You will communicate with internal and external stakeholders to detail requirements, changes and service modifications.

You will register campaigns within industry portals and at wireless carriers assuring compliance and functionality with the SINCH messaging platform utilizing proprietary systems and 3rd party tools. You will review, submit and ensure Campaigns are correct in their implementation from A to Z.  You will own all Operational aspects to ensure our clients have a smooth ordering process from Sinch.

Requirements

• Bachelor’s degree and/or equivalent work experience and training preferred.
• Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
• Excellent organizational skills. The ability to manage multiple tasks with due dates will be part of your everyday duties.
• Preference for 3-5 years of experience using PC-based applications in the telephony or IT services industry.
• Exposure to SMS (messaging) business applications and terminology is a plus.
• Basic knowledge or exposure to wireless carrier processing processes is preferred.
• Experienced in using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience.
• Willingness and flexibility to support business needs outside normal work hours.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $47,000 - 71,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

This role will be accepting applications until July 12th 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.