SME Consultant

SME Consultant

Years of Experience: 13 – 20 years relevant experience

Education Requirements:A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.

Responsibilities:

• Works with end user groups to identify technical solutions to business problems or inefficiencies.
• Evaluates existing systems and/or user needs and makes recommendations.
• May require certification in specific applications.

Requirements

Required Skills:

• Minimum 10 years or more experience in business, technical and systems solutioning. 
• 10 year’s experience working on high-visibility, or mission critical aspects of a given program, and performs all functional duties independently.
• Experienced in overseeing the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
• Expert knowledge of the ATS applications including but not limited to Postal One, USPS Ship, eVS, eInduction, Labeling List, CIN Codes, CFR Contracts Systems, Incentive Systems, Accounting Systems, Informed Delivery, Informed Visibility and all sub systems and micro systems associated to these applications.
• Expert knowledge of Enterprise Systems including Application Tech Systems, and Other Interfacing systems
• Experience providing support related to mailer questions, calls, documentation, technical specification reviews/updates and attend any meetings with mailers and customers. This includes but not limited to PEEC, MTAC, Work Groups, User Groups, and Mailer CAT calls.
• Experience creating and/or updating mailer documents to include but not limited to Release Overview and Release Notes
• Experience troubleshooting Mailer Issues.
• Experience answering mailers questions.
• Expert knowledge of Domestic Mail rules and International Mail rules.
• Expert knowledge of Mail.DAT, Mail.XML, ICR, Shipping Services File, USPS API, Enterprise Interfaces
• Expert knowledge of mailing and shipping specifications used to integrate mailers software and internal USPS systems.
• Required Certifications: PMP or Scrum Master Certification

• Tasks will include:
• Responsible for providing management support as needed.
• Train new resources (Postal/ non-Postal) and Lead Daily team huddles.
• Prepare any supporting documents such as Pub 199 but not limited to just that document.
• Be able to take projects from assignment to completion.
• Supports management team’s efforts in change management.
• Support for any non price change work as well.
• Liaison between business stakeholders and development teams in flushing out requirement details.
• Create solutions impacting customer experience, revenue, and cost avoidance.
• Identify risks or technical issues with associated recommendations and proposed contingency.
• Telework is available but not guaranteed.

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
• Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off