Solutions Engineer and Partnerships

UN/COMMON is a digital experience and marketing agency that launches and grows the world’s best emerging brands. We believe the future of consumer-facing brands starts with creating authentic stories built for the consumer first and brand second. We are extremely proud to work with revolutionary brands such as Selena Gomez’s Rare Beauty, Dermalogica, Liquid Death, Lemon Perfect, and more.

We are an employee and customer-centric agency bringing mission first brand stories to life to benefit the greater good and better people’s lives. And we have a TON of fun doing it!

Summary ✏️

As a Solutions Engineer and Partnerships, your role will work side-by-side with our sales team and prospective clients. You will assist in sales by engaging with qualified leads, developing solutions, and closing new business deals. These services will include Website Redesigns/Replatforms, Conversion Rate Optimization (CRO), and leading technology partnerships.

Your main goal is to collect, analyze, and facilitate information from leads throughout the sales cycle. This information will help our team to develop comprehensive solutions for our clients. As a client-facing role, it involves working closely with cross-functional teams. You will understand business requirements, translate them into technical solutions, and guide the vision of the client's project.

Furthermore, this role involves managing our technology partnerships. This ensures alignment between the client's pain points and the solutions provided by our technology partners, thereby optimizing our clients' technology stack.

This role will directly report to the Chief Revenue Officer.

We are only accepting applications for candidates in the United States at this time.

What will I be doing? 👩‍💻👨‍💻

• Collaborate with sales executives to prepare for meetings, understand client needs, run discoveries, and gather requirements.
• Recommend best practices and appropriate solutions for site re-platforms, redesigns, and conversion optimization audits for Shopify Plus enterprise clients.
• Conduct CRO and UX audits for enterprise brands. Develop solutions that identify areas of opportunity to improve key site metrics using qualitative and quantitative approaches.
• Identify and evaluate technology partners, coordinating with systems integration providers to develop comprehensive solutions for clients.
• Manage partnerships, recommending technology partners to address client challenges and enhance service offerings.
• Conduct Total Cost of Ownership (TCO) analysis for proposed services and technology partner solutions.
• Evaluate and select technology stacks, frameworks, and tools supporting eCommerce initiatives, considering scalability, performance, security, and cost-effectiveness factors.
• Design comprehensive solutions architecture for eCommerce applications, encompassing front-end interfaces, back-end systems, databases, and third-party service integrations.
• Prepare sales documentation, including discovery briefs, actionable plans, TCO’s, estimate sheets, and proposals.
• Facilitate the onboarding of new clients with service delivery teams.
• Collaborate with delivery, CRO, and retention marketing teams to gather requirements and provide audits, solutions, and estimates as needed.
• Work closely with the Shopify Plus team to tailor solutions to client needs and identify opportunities for value addition.
• Actively sell Shopify Enterprise solutions, leveraging expertise to drive client success and growth.
• Manage technology partner lead submissions to increase partner commission revenue.
• Identify collaboration opportunities between technology partners, driving leads through strategic account mapping.
• Maintain and manage the Crossbeam platform to identify partnership opportunities and increase lead generation for the company.

Requirements

What do I need? 🤓

• Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
• Strong understanding of e-commerce platforms required - particularly Shopify Plus and familiarity with technology partner ecosystems.
• Prior e-commerce migration experience.
• Confident and enjoy speaking in a client-facing role.
• Proven experience in a sales engineering or solutions consulting role, preferably in the e-commerce industry.
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
• Analytical mindset with the ability to gather and interpret data to drive decision-making.
• Self-motivated and proactive, able to thrive in a fast-paced, entrepreneurial environment.
• Ability to work collaboratively with cross-functional teams and build strong relationships with external partners.
• Experience with CRM platforms and partnership management tools is a plus.

Please note even if you do not match 100% of these requirements - we still encourage you to apply! Each and every application will be reviewed by a member of our team 🙂

Benefits

Perks 😍

• Fully remote
• Health, Dental, and Vision Insurance (we contribute to employee premiums)
• $1,000 to set up your workspace
• 23 Days PTO
• 10 Company Holidays
• Half-Day Friday's - Year-Round!
• 12 weeks 100% paid parental leave
• Retirement plan with 4% match
• $500 Employee Stipend (eligible at your 1 year anniversary)

What happens after I apply? 🤔

1. Quick phone call with a member of our HR team to find out more about your experience and why you want to work at UN/COMMON.
2. Discussion with our Delivery Team
3. Interview with our Chief Revenue Officer
4. Interview with our CEO

Equal employment opportunity

We are an equal opportunity employer and foster an inclusive environment. We welcome people from diverse backgrounds and perspectives to apply to our positions. This is something we're serious about- we are constantly striving to listen better and be better.