Solutions Engineer

BLACKBIRD.AI protects organizations from narrative attacks that cause financial and reputational harm. Our Constellation AI-driven Narrative Intelligence Platform – identifies key narratives that impact an organization/industry, the influence behind them, the networks they touch, the anomalous bot behavior that scales them, and the cohorts and communities that connect them. This information enables organizations to proactively understand narrative threats as they scale and become harmful for better strategic decision-making. A diverse team of AI experts, threat intelligence analysts, and national security professionals founded Blackbird.AI to defend information integrity and fight a new class of narrative threats. 

We are seeking an experienced Solutions Engineer / Consultant to join our team. In this role you will bridge the gap between technical expertise and client success, ensuring that our innovative solutions deliver maximum value for our customers. This position involves working closely with clients, sales, and product teams to understand customer needs, craft tailored solutions, and support the deployment and adoption of our platform. If you thrive in a collaborative, fast-paced environment and have a passion for solving complex challenges, we’d love to hear from you!

As a Solutions Engineer / Consultant, you will:

• Serve as a technical advisor to clients, helping them understand how Blackbird.AI’s platforms align with their goals and solves critical challenges.
• Collaborate with Sales and Customer Success teams during pre-sales and onboarding to deliver tailored demonstrations, proofs of concept, and technical solutions.
• Act as the primary point of contact for technical support during implementation, ensuring a smooth and successful deployment process.
• Translate customer requirements into actionable technical solutions, working closely with Product and Engineering teams to ensure alignment with client needs.
• Develop and deliver engaging product demonstrations and training sessions for clients, highlighting key features and functionalities of the platform.
• Provide ongoing post-implementation support, addressing technical inquiries, troubleshooting issues, and driving platform adoption.
• Gather client feedback and insights, relaying them to internal teams to inform product improvements and new feature development.
• Maintain a strong understanding of Blackbird.AI’s technology and the broader risk intelligence and cybersecurity landscape.
• Build and foster strong client relationships, positioning yourself as a trusted partner and advocate for their success.

Requirements

3-5 years of experience in a client-facing technical role such as Solutions Engineer, Pre-Sales Consultant, or Technical Account Manager, preferably in enterprise software or SaaS.

• Strong technical acumen, with hands-on experience in AI, data analytics, media monitoring / social listening and/or cybersecurity solutions being a plus.
• Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences as well as present to executive level audiences. 
• Proven track record of managing technical aspects of client engagements, including demos, proofs of concept, and implementation support.
• Experience with tools such as Salesforce, Google Suite, and collaboration platforms; familiarity with APIs, scripting, or basic programming a plus.
• Strong problem-solving skills, with the ability to think creatively and adapt solutions to meet client needs.
• Ability to build trust and rapport with clients, becoming a valued partner in their success.
• A proactive, detail-oriented, and organized approach to managing multiple projects and priorities.
• Bachelor’s degree in a related field or equivalent work experience.

Benefits

Why you’ll love working here:

• Competitive compensation package, 401(k), and equity - everyone has a stake in our growth!
• Comprehensive health benefits for you and your loved ones, including wellness days and monthly wellness reimbursements - an apple a day doesn’t always keep the doctor away!
• Generous vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance!
• A flexible work environment with opportunities to collaborate with your team in person - you can have it all!
• Inclusion and Impact - soar to new heights!
• Professional development stipend - never stop learning!

Location & Work Eligibility:

We are only able to hire candidates currently residing in the U.S. Unfortunately, we cannot offer visa sponsorship for this role. Applicants must be legally authorized to work in the U.S. without future sponsorship. Candidates applying for this position should meet the residency requirement and be able to provide proof of U.S. work authorization.

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Equal Opportunity Employer