Solutions Engineer

What is PredictHQ?

PredictHQ is the pioneer in Predictive Demand Intelligence, strengthening AI-powered demand planning by eliminating business blind spots caused by demand volatility related to external events. PredictHQ empowers businesses to Master Predictability so they can optimize inventory, staffing, pricing, and marketing to capitalize on real-time local events. PredictHQ’s unique combination of forecast-grade event data, superior AI models, and agile infrastructure fuels smarter business decisions by going beyond WHAT local events are happening to help business leaders predict the unpredictable: WHY each event matters to them. 

We cover every major event category, from conferences and concerts to unscheduled events such as extreme weather or airport delays. PredictHQ utilizes advanced artificial intelligence (AI) techniques to extract actionable insights from vast amounts of event data. Through machine learning, the platform automatically identifies relevant events from diverse sources and categorizes them based on their potential impact on business operations. This AI-powered approach enables PredictHQ to continuously improve the accuracy of its predictions by learning from past events and their effects on demand patterns. PredictHQ harnesses the power of AI to deliver actionable intelligence via powerful APIs and an easy-to-use web application that helps our customers anticipate and respond to fluctuations in demand that are driven by various events, ultimately enabling them to optimize resource allocation, improve forecasting accuracy, and capitalize on growth opportunities.

By uncovering these relationships, businesses can better understand the drivers of demand volatility and adjust their strategies accordingly. Our AI models are capable of adapting to changing market conditions and incorporating real-time data updates to provide up-to-the-minute insights. This dynamic approach ensures that our customers are equipped with the most accurate and relevant information to make informed decisions in a rapidly evolving environment. 

The largest companies in the world, including Dominos, Uber, Amazon Alexa, and Walgreens leverage PredictHQ’s AI-powered platform to eliminate the complexity, time, and unknowns that come with predicting demand from external events. 

Launched in 2016, PredictHQ is backed by Lightspeed Venture Partners, Sutter Hill Ventures, and Aspect Ventures. PredictHQ has offices in Auckland, New Zealand, San Francisco, USA, and London, UK.

PredictHQ is about teamwork to achieve huge things. We are building innovative and complex products, so our empathetic, hard-working culture is key to our success. We are proactive in helping our teammates grow and thrive in their careers, as well as making sure everyone can put their family and friends first. 

Requirements

If you:

• Want to be part of a creative, enthusiastic, and supportive team
• Want to work in a fast-moving startup that spans the world
• Are self-motivated, learn fast and like to become self-sufficient quickly
• Have a willingness to learn, teach and grow as a team

Then we want to talk to you.

We need a Solutions Engineer for our exciting and fast-growing, Demand Intelligence company - focused on combining real-world events into one global source of truth to help businesses better understand demand, and plan for the future.  

We are looking for someone with a desire to reinvent use cases, support the world’s largest Enterprise organizations, and refine best practices for scale. You will be collaborating with industry-leading teams, as an instrumental member, to understand their goals and assist in their path to production. 

The Solutions Engineer falls within our Global Go-to-Market team and mainly supports our sales arm on many key deliverables including: identifying evaluation success criteria, architecting integration pathways, onboarding potential customers to our API platform, monitoring API trials and providing feedback along the way, expanding the usage of our platform, and helping our sales team turn prospects into PredictHQ customers.  Along the way, you will also be working closely with our engineering and product teams on features and delivering feedback from the field. 

Primary Responsibilities

• Fully manage our technical engagements which include face-to-face meetings with prospects and customers to understand use cases, answer technical questions, and recommend the best ways to utilize our API and associated tools/features.
• Intimately understand what we sell and how each API is best used. Advise on ways to get the most value from our data, features and develop new methods to do so. 
• Architect data integration pathways and packages to guide our customers through their PredictHQ lifecycle. 
• Build scalable customer champions through best practices and proven solutions. 
• Partner with Account Executives and Customer Success Managers to proactively assist prospects and customers with technical implementation details and, at times, technical issues or requests.
• Partner with our sales team in responding to RFQ’s, RFI’s and RFP’s with appropriate levels of functional and technical details depending on the prospective customer needs.
• Quickly visualize findings in tools such as VS Code, Deepnote, Kepler, GSlides, or others to confidently present, defend, and communicate findings to a diverse group of stakeholders. 

• Facilitate technical discovery workshops, solution design sessions, value-driven presentations and demonstrations for new and expansion opportunities.

• Support the enablement process by authoring reference solution strategies, architectures and tailored demo scripts with focus on business value and technical ease.
• Create and present executive summaries showing business outcomes driven by impact to model performance using PredictHQ data sets and features.

• Provide a smooth hand-off of all the presales assets (e.g., Solution Design, Technical Presentations, Trial Accounts etc.) to Customer Success as part of onboarding.
• As the voice of the technical customer, work closely with internal teams to adjust our messaging, product roadmap, techniques, and new innovations.

Skills, Knowledge and Competencies

• 5-7 years of industry experience with 3-5 years of experience as a Sales or Solutions engineer.
• Broad experience using APIs, building dataframes, and comfort with managing large-scale database integrations (BigQuery, Azure, Snowflake, etc.).
• Experience in Python (and/or other programming languages) in order to build, execute,  and adjust scripts.
• Documented practice with demos and the ability to explain and present complex concepts in an easy-to-understand manner.
• Appetite for playmaking -- solving complex, customer problems with varied solutions.
• Able to take initiative and adapt on-the-fly with rapidly changing customer needs.
• Experience forging strong, long-lasting relationships with senior executives.
• Technical background with understanding and/or hands-on experience in software development and web technologies.
• Willingness to travel.

General

• Applicants for this position must have a valid United States work visa.
• Ensure that all activities are conducted in accordance with internal policies and procedures, applicable legislation, rules and standards, including relevant Acts, Advertising Standards Authority rules and regulations, and industry body requirements.
• The salary range for hiring for this position is $170,000 - $190,000, comprising a base and variable component.

Benefits

• Health care and benefits administered by Sequoia One
• Flexible time off policy
• 10 weeks of fully paid parental leave
• Paid Birthday Leave
• Paid Family and Friends Day Leave
• Regular Social Events (after all, we can’t be the Event Experts if we don’t have a few of our own!)
• Strong focus on your training and development
• Options in a fast-growing company in its early stages

Our Values