Technical Project Manager - (Remote US)

Who we are: 

Panaseer is a unique business that is changing the face of enterprise security. 

As a scale-up at the intersection of data science and big data technology, our Continuous Controls Monitoring platform (CCM) pioneered a new market category in the rapidly growing security sector. CCM enables global organizations to better protect themselves from cyber-attacks by ensuring their cybersecurity defenses are fully deployed and working effectively at all times.  

Panaseer has grown rapidly over the past decade and won numerous industry awards, most recently being recognized by the World Economic Forum as a 2023 Technology Pioneer helping to solve the world's most pressing issues. We are also included in three 2023 Gartner Hype Cycles Reports for Security Operations, Cyber Risk Management, and Workload and Network Security.  

The company's continued growth is built on our shared values, which shape how we treat one another and the decisions we make. We want everyone at Panaseer to feel empowered to be authentically themselves, engage their curiosity and work together to create something truly unique. 

The Technical Project Manager role will give you the opportunity to: 

• Manage enterprise customer engagements and drive success by understanding customer needs and key business challenges. 

• Be responsible for the creation and execution of delivery plans to meet key customer objectives and project milestones. 

• Be responsible for the creation and execution of delivery plans to meet key customer objectives and project milestones. 

• Engage with C-suite and senior stakeholders to inform decsion making and coach client team members in project best practice. Our growing global customer base includes the world’s largest financial instituations and critical infrastructure enterprises. 

• Build knowledge and experience in the emerging area of Continuous Controls Monitoring and the Panaseer solution, communicating this with our customers and prospects. 

• Manage meetings and communications to ensure everyone remains aligned on scope and priorities, are clear on their tasks and timelines and are held accountable to deliver them. 

• Interpret feedback from customers and prospects to inform our product development function. 

• Use your knowledge of the Panaseer solution and our delivery approach to support pre-sales engagements. 

Requirements

Who you are 

• You have managed customer facing technical delivery projects. 

• You have managed technical projects (ideally in relation to data transformation / data analysis) with a number of requirement areas,  requiring stakeholder dependency management.  Typically spanning at least a few months delivery of scope with a cross-functional team of 5 or more team members contributing to the delivery.  

• You have had relevant experience in technical project management. Including 

• Strong understanding of technical dependencies and impact these have on project delivery. 

• Good knowledge of software lifecycle. 

• Ability to identify key project risks and mitigate these based on knowledge & experience of software deployment.  

• You have experience in the scoping, schedule, quality and financial aspects of project management. 

• You have led scoping & requirements workshops with customer stakeholders.  

• You have built project plans based on your knowledge of project activities & requirements. 

• You apply creative problem solving in the identification, management and mitigation of delivery risks and issues. 

• You have created and managed project risk registers based on your knowledge of the project management lifecycle combined with technical knowledge of software deployment projects. 

• You have proven experience of proactively applying mitigation strategies to project risk. 

• You have created delivery plans and tracked progress against milestones to drive successful engagements. 

• You have a working knowledge of project planning tools and have communicated with customer stakeholders to track delivery. 

• You have an interest in in infrastructure, technology and security, are curious and eager to learn more about the Panaseer platform. 

• You are able to use your knowledge and understanding technical solutions to quickly learn about new technical solutions (such as Panaseer) and talk confidently to others about the solution and its benefits. 

• You're driven by achieving successful customer outcomes. 

• You have managed customer stakeholder relationships, including management of expectations, to achieve success. 

• You are a clear, concise communicator adept at motivating your team. 

• You focus on outcomes and Customer value, above process and procedure. 

• You have managed internal stakeholder relationships across functions in the business. 

• You are an adaptive, creative, collaborative person. 

• You apply creative problem solving in the identification, management and mitigation of delivery risks and issues 

• You are a clear, concise communicator adept at motivating your team and managing the expectations of your client 

Role and Responsibilities: 

• Plan customer delivery to meet internal and external stakeholder expectations against time and budget. Facilitate communications and ensure agreed outcomes are achieved. 
• Create and manage project tasks and deliverables through Jira, assign, and track activity with the allocated resources. 
• Track and report against the estimated project budget expenditure. Manage project risks and issues escalating to management as necessary. 
• Update weekly project reporting related to progress, risks, issues, and dependencies within Confluence. Distribute to internal and customer stakeholders. 
• Build and maintain excellent stakeholder relationships through effective and appropriate communication. 

Key skills 

Required: 

• Customer Engagement and Relationship Management 

• Ability to understand and address customer needs and business challenges. 

• Proven track record in managing enterprise customer engagements. 

• Communication Skills 

• Excellent verbal and written communication skills to interact with customers, prospects, and internal teams. 

• Ability to effectively engage with C-suite and senior stakeholders. 

• Project Management 

• Experience in creating and executing delivery plans to meet customer objectives and project milestones. 

• Strong organisational skills to manage meetings, communications, and ensure alignment on scope and priorities. 

• Stakeholder Management 

• Ability to coach client team members in project best practices. 

• Skilled in managing relationships with a global customer base, including large financial institutions and critical infrastructure enterprises. 

• Feedback Interpretation 

• Capability to interpret and analyse customer and prospect feedback to inform product development. 

• Problem-Solving and Decision-Making 

• Strong analytical skills to inform decision-making processes and address complex challenges. 

• Accountability and Responsibility 

• Ability to hold team members accountable for their tasks and timelines. 

• Adaptability and Learning 

• Willingness to build knowledge and experience in emerging areas and continuously improve skill sets. 

Optional: 

• Continuous Controls Monitoring 

• Knowledge and experience in Continuous Controls Monitoring and its application in various industries. 

• Pre-Sales Support 

• Experience in supporting pre-sales engagements using knowledge of the Product and delivery approach. 

• Technical Acumen 

• Understanding of technical concepts related to cybersecurity and continuous controls monitoring. 

• Agile methodology  

• Experience of leading and working with Agile teams. 

• Tools: Jira and Confluence  

• Well versed in managing projects using Jira and Confluence. 

Benefits

Benefits

At Panaseer, we strive to enable the best environment and atmosphere: 

• An annual leave allowance of 25 days per year   
• Company 401k 

• Private Health insurance for you and your family 

• Life and income protection insurance 

• We are currently offering a productivity allowance to support remote working ($100 per month tax free) 

• Access to benefits market and employee discounts 

• In-house online wellbeing coaching support  

Compensation

• Salary range: $110-125,000
• Plus equity options

Diversity  

Panaseer is an equal employer, committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neurodiversity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.  

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