Technical Sales Engineer

About Soracom

Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 20,000 customers and connects over four million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and EUK, Soracom continues expanding its global team to keep pace with its rapid growth.

Soracom is an Equal Opportunity Employer. We take pride in the diversity of our employees and value the special experience and expertise that people from different backgrounds bring to our business. Our ability to develop ground-breaking technologies is one of our key assets, and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to create a better world.

About the Role

We are seeking a Sales Engineer with a passion for selling technology solutions to various customers and verticals. Working collaboratively with Soracom product teams, you will be responsible for selling to new prospects to support our sales team in closing deals and expanding customers' usage of our advanced technology services. Measures of success include new customer acquisition rates, up-selling, cross-selling, customer satisfaction, and contribution to the overall sales team and business success.

Key Responsibilities

• Support the sales team in delivering solution-focused presentations to prospective clients
• Define and lead initial demos and presentations for potential customers and analyze specific customer requirements to be able to adapt in real-time to customer needs
• Successfully match customer pain points/requirements to proposed solutions
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition of our technology
• Effectively communicate client needs to internal product & engineering teams for future product enhancements
• Enable the technical sales field by creating technical collateral (demos, videos, training, etc.)
• Collect and document competitive intelligence and share it internally

Requirements

Key Requirements

• Ability to creatively explain and present complex technology concepts in an easy-to-understand manner
• Demonstrates a strong curiosity and eagerness to ask questions, explore new ideas, and continuously learn to improve knowledge and skills
• Solid technical background with understanding of networking, cloud, or software development concepts
• Solid multi-tasking, troubleshooting, and problem-resolution abilities
• Possesses an inquisitive nature, constantly seeking to understand the 'why' behind processes and decisions, and shows a proactive approach to learning and self-improvement
• Proven experience collaborating with peers from various cultural backgrounds, showcasing strong interpersonal and communication skills in diverse settings.
• Excellent written and verbal communication skills, as well as presentation and creative skills
• Willingness to travel
• BA/BS degree in Computer Science or equivalent practical experience

Desirable Experience and Skills

• Experience working in an IoT ecosystem
• Experience with the development of both software and hardware solutions
• Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP)
• Experience configuring cellular hardware (cellular modules, cellular gateways)
• Network Infrastructure knowledge (routing, switching, firewalls, etc.)

Benefits

Benefits

• Flexible work environment - work from wherever you want - as long as you have a great internet connection
• Flexible work hours - work when you’re the most productive and when it is best for you to achieve a work-life balance
• Technology budget - work with the most up-to-date tools available
• Skills-based promotion - be promoted based on your ability to perform instead of your tenure or how many hours you put in
• An environment where you’ll learn more in 6 months than you would typically in several years at another company
• A truly rewarding culture, working with individuals from across the world who are at the very top of their game

We encourage you to apply for this position even if you don't meet every requirement listed. At our company, we value diversity and believe that a variety of experiences and perspectives enrich our team. We are looking for passionate and driven individuals who can bring unique insights and skills to the table. Your distinct background and approach could be exactly what we need to innovate and grow together. So, don't hesitate—apply today and let's explore how we can achieve great things together.