Community Health Navigator Supervisor

** This is a Hybrid role where applicants should reside within 30 minutes from Salt Lake City, Utah to be strongly considered for this position. **

About Activate Care:

At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend.

Role Overview:

Activate Care is hiring a Community Health Navigator Supervisor from Utah who will play a key role in overseeing and supporting the local Utah Community Health Navigators in the Path Assist program. This is an exciting role that will help accelerate local change happening in your state to drive towards better and more equitable community health.

You might be a great fit for this role if you:

• Have a passion for and experience working with individuals and families to make sure they have the knowledge, support, and resources needed to meet their social and health needs.

• Have experience successfully leading and creating client or patient-centered action plans to support programs focused connecting community members to services and resources from local nonprofits and social service organizations.
• Think proactively and you are organized, planning ahead.
• Have experience leading or managing operational workflows.
• Thrive in a fast-paced virtual work environment that is constantly changing and excited by operating with a high level of autonomy/self-direction.
• Have experience utilizing electronic platforms to document patient or client care and interactions, adhering to excellent data collection standards.
• Have a curious disposition and are committed to developing strong relationships with resources in your community to improve the success of client referrals.

Responsibilities:

• Oversee a team of Community Health Navigators, managing daily workflow and team dynamics.
• Provide mentorship, coaching and clinical oversight for caseload management.
• Lead onboarding, orientation and training of Community Health Navigators for the Path Assist program.
• Partner with community based organizations to track metrics and escalate issues that may arise
• Coordinate efforts of the CHN team to create and foster connections with local community nonprofits and resources.
• Participate in community activities to enhance the image of Activate Care and the local community based organizations
• Maintain client privacy and uphold confidentiality.
• Lead and participate in weekly team meetings, workshops, and trainings to expand knowledge of department priorities, while remaining current on new developments, as required.
• Assist in the management of collection, tracking, and reporting of program outcomes.
• Ability to commute to and from client’s homes

Requirements

Qualifications & Skills:

• Degree requirements: Candidates should possess a minimum of Associate Degree or Bachelor's Degree in Public Health, Community Health, Human Service Delivery, or equivalent.
• Must have a valid driver's license in the state of Utah
• Must be able to use personal vehicle to commute to and from client’s homes
• Must be willing and able to recieve annual flu vaccination to help protect yourself and clients health and wellness
• 3-5 years of relevant work experience as a supervisor to staff providing direct care coordination services to individuals and families (preferred)
• Experience working directly with nonprofits, healthcare organizations, social service providers, faith-based groups, or government agencies that address social determinants of health.
• Strong communication skills, problem solving, empathetic.
• Capable of working independently with minimum supervision.
• A collaborative team leader who is committed to supporting, encouraging, and helping their team.
• Cultural humility: You are able to understand, communicate and work effectively and respectfully across demographical, socioeconomic, language, and all other constituents that represent diverse cultures of communities.
• Additional language skills are a plus!

Diversity & Inclusion:

At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The Company will not sponsor applicants for work visas at this time.