Family Advocate Team Lead, Swing Shift

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Lead Housing Advocate will perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a homeless resource system that provides emergency shelter and resources to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. We, at The Road Home, believe that the people we have the privilege to serve deserve our best every day. Working at The Road Home is an amazing opportunity to make a difference in our community and to help change the lives of other.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

Location

Midvale Family Resource Center

Reports to

Shift Supervisor

Position Status

Full-Time

Shift/Location

Swing Shift (3:30 pm – Midnight)

Grade/Starting Salary

Grade 5/$17.85/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Job Duties

1. Provide quality customer service to our guests, who may be in need of resources in addition to a warm bed for the night.
2. Monitor and help regulate activities at the Resource Center, ensuring rules and procedures are followed by both staff and guests.
3. Provide clear and specific information and instruct guests of Resource Center rules/procedures in a kind, compassionate, and trauma-informed way.
4. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
5. Assist in resolving conflicts that may arise among guests.
6. Delegate tasks in a fair manner to ensure needs of facility are met. This can include Incident Reports; rounds and tracking; daily counts; intake support and other duties as necessary.
7. Write incident reports where appropriate, maintain records of guest stays, and maintain accurate shelter documentation.
8. Answer phones, take messages and respond to the public.
9. Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.
10. Provide assistance and support to the Shift Supervisor and act as lead staff in the absence of the Supervisor.
11. Operate as part of a team that strives to serve the homeless in our community.
12. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
13. Other duties as assigned.

Requirements

Education and Experience

High School Diploma or GED required

Experience working or volunteering with diverse populations

Required Skills and Abilities

• Demonstrate awareness of, and sensitivity to, diverse populations. Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued.

• Excellent customer service skills.

• Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed Care perspective.

• Ability to exercise proper discretion and independent judgment to make quick decisions, occasionally without immediate direction or supervision.

• Knowledge of internal and community resources.

• Flexibility, enthusiasm, and a commitment to make a difference.

• Ability to actively listen, empathize, and offer support to guests.

• Ability to work independently and use sound judgment within the Trauma-Informed framework to make decisions.

• Desire to inspire, motivate and support staff and guests.

• Understanding of the Housing First philosophy. Willingness to have conversations with guests about housing.

• Good computer skills.

• Willingness to accept supervision, direction, and constructive feedback.

• Creativeness in problem-solving.

• Reliability and dependability.

• Attends work on a regular and predictable basis.

• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Must be able to stand, sit and walk for at least an hour at a time.

• Must be able to lift at least 25 pounds.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)

• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year

• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.