Housing Advocate Team Lead - Swing Shift - GMRC

WHO WE ARE

The Road Home has been a leader in striving to end homelessness for over 100 years (1923-2024). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

JOB SUMMARY

The Housing Advocate Team Lead will perform various duties relating to working with poverty and vulnerable populations. This team member will work at The Road Home’s Most Vulnerable Population crisis services and shelter program, serving up160 adult individuals daily. The MVP Program prioritizes aging and medically vulnerable individuals that are experiencing homelessness, providing safe, accommodating non-congregate emergency shelter. The Lead Housing Advocate will provide excellent customer service, resources, and support to our Resource Center guests, from a Trauma-Informed Care and Housing First perspective.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Positions Available

1

Position Status

Full-Time

Location

Gail Miller Resource Center (GMRC)

Reports to

Shift Supervisor

Shift

Swing Shift (3pm - 11:30pm)

Grade and starting salary

Grade 5, $17.85/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

JOB DUTIES

You Will:

• Provide quality customer service to our guests, who may be in need of resources in addition to a warm bed for the night.
• Monitor and help regulate activities at the Resource Center, ensuring rules and procedures are followed by both staff and guests.
• Provide clear and specific information and instruct guests of Resource Center rules/procedures in a kind, compassionate, and trauma-informed way.
• Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
• Assist in resolving conflicts that may arise among guests.
• Write incident reports where appropriate, maintain records of guest stays, and maintain accurate shelter documentation.
• Answer phones, take messages and respond to the public.
• Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.
• Provide assistance and support to the Shift Supervisor and act as lead staff in the absence of the Supervisor.
• Operate as part of a team that strives to serve the homeless in our community.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

*Other duties as assigned

Requirements

Education and Experience

• High School Diploma or GED required

Required Skills and Abilities

• Demonstrate awareness of, and sensitivity to, diverse populations. Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued.
• Excellent customer service skills.
• Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed Care perspective.
• Ability to exercise proper discretion and independent judgment to make quick decisions, occasionally without immediate direction or supervision.
• Knowledge of internal and community resources.
• Flexibility, enthusiasm, and a commitment to make a difference.
• Ability to actively listen, empathize, and offer support to guests.
• Ability to work independently and use sound judgment within the Trauma-Informed framework to make decisions.
• Desire to inspire, motivate and support staff and guests.
• Understanding of the Housing First philosophy. Willingness to have conversations with guests about housing.
• Good computer skills.
• Willingness to accept supervision, direction, and constructive feedback.
• Creativeness in problem-solving.
• Reliability and dependability.
• Attends work on a regular and predictable basis.
• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Must be able to stand, sit and walk for at least an hour at a time.
• Must be able to lift at least 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer

The Road Home will be requiring all employees to be vaccinated against COVID-19

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.