Senior Account Manager

VOZE is a cutting-edge computer software company that enables simple sales activity collection through voice, paper, and typed text. Our product creates an experience that provides a multitude of value to sales reps for their daily job so that they will adopt Voze, develop better sales behaviors, and lead to more sales. Our mission is to create technology that sales reps WANT to use.

VOZE is seeking an experienced, highly skilled CS performer for our Senior Account Manager role. As a Senior Account Manager, you will be responsible for providing exceptional service and support to our clients, ensuring their satisfaction and success with our products and services. You will serve as a subject matter expert for specific client segments, guide onboarding, and lead customer growth and retention initiatives.

Requirements

What You'll Need:

• 7+ years of experience managing larger clients with a demonstrated strength in relationship building and contractual growth. 
• Proven track record of success in client services or account management roles, preferably in the tech industry.
• Familiarity with applied technology in industrial spaces preferred
• Strong understanding of software products and services, with the ability to articulate technical concepts to non-technical audiences.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Demonstrated problem-solving abilities and a proactive approach to addressing client needs.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office suite.
• Prior experience leading client-facing projects or initiatives.

What You'll Do:

• Serve as the primary point of contact and trusted advisor for assigned clients.
• Lead client onboarding and implementation projects, ensuring smooth transitions and successful adoption of our products.
• Provide in-depth product demonstrations and training sessions to clients, tailoring content to meet individual needs.
• Proactively engage with clients to understand their goals, challenges, and opportunities, and provide strategic recommendations for growth
• Foster a strong reference and referral motion.
• Analyze client usage data and performance metrics to identify trends and insights, proactively leverage this information to optimize client experiences.
• Collaborate cross-functionally with sales, product, and technical teams to advocate for client needs and drive continuous improvement.
• Mentor and support junior team members, sharing best practices and fostering a culture of excellence within the client services team.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including medical (with HSA Employer Contributions), Dental, and Vision coverage.
• Retirement savings plan (401k) with company match.
• Flexible work schedule and remote work options.
• Professional development opportunities.
• Flex-Time Off
• 10+ Paid Holidays
• Vibrant company culture with team events, social outings, and community involvement.

If you are a strategic thinker with a strong bias for personal action, a passion for delivering exceptional client experiences and are looking to join a collaborative and innovative team, we encourage you to apply for the Senior Client Services Specialist role. Join us in shaping the future of client success at Voze.