Veteran Housing Navigator / Assessor

Who We Are

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Veteran Housing Navigator/Assessor will assist guests by performing housing searches, coordinating with other housing departments and programs, and connecting guests to relevant resources in the community, as applicable. This position will work primarily with finding new housing leads and encourage property managers / owners to participate in The Road Home programs. The position will be responsible for preparing paperwork and in-person initial and recertification inspections for all tenants. This position requires the ability to communicate with tenants who are unfamiliar with the rent processes, lease agreements and property management concerns, and flexibility in personality and schedule, which may entail working late shifts to engage a highly vulnerable population.

*If you physically are not able to do these tasks, we will make reasonable accommodations, so please still apply*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa at this time.

Job title

Veteran Housing Navigator / Assessor

Reports to

Veteran Housing Manager

Position Status

Full Time

Salary Range

Grade 6, $18.90

Job Location

Pamela Atkinson Resource Center

EEO Class

Admin Support Worker

FLSA Status

Non-Exempt

Shift

Mon – Fri, 40 hours

Requirements

Administration

• Property manager / owner engagement and cultivation; including but not limited to, calling on open housing units, fostering rapport and positive relationships, education on our program and housing first model, mediate rent and property management issues between tenants and property managers, and maintaining open communication regarding eligibility, rental assistance, client stability, and unit safety.

• Maintain and update a spreadsheet of vacant units around Salt Lake County with contact information and application details
• Perform housing searches for veteran households, advocating on their behalf and helping them navigate the approval process with clear and consistent messaging following a ‘Housing First’ approach
• Provide crisis intervention and engage and encourage housing conversations with clients as necessary; including assessing barriers to housing by helping clients get access to housing related services such as rides to view apartments, assist in filling out apartment applications, etc.
• Working closely with SSVF team members to assist with accessing safe, affordable housing placements for individuals according to their needs; including attending outreach hours to assist with targeting low-income veteran families experiencing homelessness in Salt Lake County, providing weekly leads for available units, and tailoring housing searches to the specific needs of veterans in the community as needed
• Become familiar with rental assistance funding sources
• Identify affordable housing units and screen them to determine program eligibility for SSVF assistance by completing unit inspections, unit recertifications, and landlord paperwork
• Conduct follow up calls/visits with SSVF approved veterans to ensure they are supported in reaching their housing stability goals
• Notify and coordinate between SSVF teams, veteran households, and property managers on required documentation, upcoming inspections, necessary unit re-inspections, upcoming unit recertifications, and general funding capacity and/or limits
• Complete programmatic requirements daily, including data quality, record keeping, and documentation management
• Use organizational skills and attention to detail to focus on problem-solving, including engaging and encouraging housing conversations with veterans and their families in crisis
• Develop, foster, and maintain relationships with key partner agencies, landlords and property managers, and the local Veterans Administration
• Attend and contribute to internal and external meetings including but not limited to: Salt Lake Valley Coalition to End Homelessness Core Function groups, Community Triage Group and Veteran Community Triage meetings, and inter-department collaboration meetings.
• Communicate and coordinate closely with the Veteran Manager and Veteran Outreach Supervisor on all aspects of program operations, team dynamics, and veteran supports and resources; including program fidelity, documentation accuracy, and intra-agency collaborations.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
• Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The Road Home is an Equal Opportunity Employer Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

• The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
  Come be part of the solution.
  We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!