Customer Service Representative

Door Pro America, a leader in providing high-quality residential garage doors, is seeking a friendly and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries, orders, and providing exceptional customer service.

As a Customer Service Representative, you will handle incoming calls and emails from customers and provide accurate and timely information about our products and services. You will process orders, handle returns or exchanges, and resolve customer complaints or issues in a professional and efficient manner. This role requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Assist customers with product information, pricing, and order placement
• Process orders, returns, and exchanges accurately and in a timely manner
• Resolve customer complaints or issues with patience and professionalism
• Follow up with customers to ensure satisfaction and provide additional support
• Collaborate with the sales team to meet or exceed customer expectations

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication skills, both verbal and written
• Ability to empathize with customers and provide exceptional service
• Strong problem-solving and conflict resolution skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient computer skills, including experience with CRM systems
• Ability to work well in a team and collaborate with other departments

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development