Customer Service Representative

As a Customer Service Representative, you will act as a liaison between Paymerang and our client’s vendors. In this role, you will be the understanding voice making payments to a variety of vendors. You’ll have the opportunity to make a significant difference in our clients account payables experience. The successful candidate be responsible for making outbound calls to distribute sensitive payment and remittance information, contacting approximately 65-80 vendors per day to make payments.

Responsibilities:

• Manage high volume of outgoing calls with quality and in a timely manner
• Follow policies and procedures when speaking with clients and vendors
• Provide sensitive payment information clearly and completely
• Provide first call resolution whenever possible
• Identify and confirm vendor needs, ensuring details are communicated and notated
• Build strong and sustainable relationships with vendors by going the extra mile
• Input accurate payment details and manage reports in our application
• Meet personal and team qualitative and quantitative targets
• Hours of Operation: M-F, 8:30 a.m. to 5:00 p.m.

Requirements

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• 2 years of customer service experience
• Demonstrate a strong customer focus
• Communicate effectively with peers, management, and clients
• Exercise good judgment and decision-making skills
• Effective time management
• Attention to detail with strong written and computer skills
• Strong phone contact skills, including active listening
• Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook

Preferred Qualifications:

• 2 years of post-high school education, Associate Degree or Military experience
• 2 years of experience in a customer contact environment
• Knowledge of Accounts Payable and Electronic Payments, Sales or Collections experience

Benefits

Why You’ll Love It Here

• Incredible growth potential
• 100% employer-paid medical and dental premiums for full-time employees
• 18 days of PTO (& 10 Paid Holidays)
• 401k retirement plan -- with an available 6% employer match
• Maternity and Paternity Leave: because both moms and dads are parents
• Plus, daily catered breakfast and snacks to keep you fueled up throughout the day

Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physically protected healthcare information (ePHI/PHI).

Please note, at this time Paymerang is unable to offer sponsorship for this role.

Paymerang is an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, national origin, age, gender, marital status, physical or mental disability, veteran status, or sexual orientation.