Help Desk Specialist

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence. 

You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results.

We are looking for a dynamic Help Desk Specialist to join our team. The Help Desk Specialist will provide technical assistance to clients with issues regarding hardware and software. The Help Desk Specialist responds to queries, identifies problems, researches answers, and guides clients through corrective steps. They will also provide technical support to clients experiencing computer hardware and software issues, respond to queries, isolate problems, troubleshoot issues, and implement solutions. They will ensure client satisfaction and the ability to operate technology properly they may be having trouble with.  

• Preferred location: National Capital Region
• This position is contingent upon award.

Responsibilities: 

• Provide technical support and assistance to employees in person, over the phone, or via email 
• Diagnose and resolve hardware and software issues 
• Install, configure, and maintain computer systems and software applications 
• Assist in setting up and troubleshooting network connectivity 
• Escalate complex technical issues to the appropriate team members 
• Document and maintain records of help desk requests and resolutions 
• Follow up with users to ensure their issues are resolved on time 
• Provide training and guidance to employees on IT-related topics 
• Stay up-to-date with the latest advancements in technology and industry best practices 

 Requirements:  

• Bachelor’s Degree (BA/BS)    
• Minimum 2 years of experience
• Able to obtain a minimum of NACI (National Agency Check with Inquiries) for a Veterans Affairs Public Trust Tier 3 Clearance 

Required Skills:  

• Proven work experience as a Help Desk Specialist or similar role 
• Strong knowledge of computer hardware, software, and networking systems 
• Familiarity with help desk software and ticketing systems 
• Excellent problem-solving and communication skills 
• Ability to prioritize and manage multiple tasks in a fast-paced environment 
• Customer-oriented mindset with a focus on providing exceptional service 
• Strong attention to detail and organizational skills 
• Ability to work independently as well as collaboratively in a team 

  Desired Skills:  

• Government contracting experience  
• DoD and VA experience as a contractor or otherwise    
• Former military experience  

Benefits:

• Performance Bonuses
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan (Traditional and ROTH)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• 11 Federal Holidays
• Parental Leave
• Commute Benefits
• Short Term & Long Term Disability
• Training & Development
• Wellness Program
• Community Outreach Initiatives

CATHEXIS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the [email protected].