Help Desk Specialist - Martinsville, VA

Title: Help Desk Specialist

Location: Martinsville, Virginia

Position: Contract (1 Month)

Rate: Best Possible

Summary

Covers L1 to L2 support in a three-tiered environment that can range from standard offices, to call centers and fulfillment warehouses. The technician is responsible for resolving help/service desk issues of moderate to high levels of complexity, including those escalated from other team members, and for escalating issues which he/she cannot resolve to the next level of support.The individual in this position must have a good understanding and working knowledge of IT concepts, practices & procedures, and demonstrate an aptitude for staying abreast of all technologies in use within the organization. He/she must consistently demonstrate quality customer service and professionalism and have the ability to relay their experience and judgment to plan and accomplish goals under limited supervision.

Roles & Responsibilities

End User Support

• Install/configure/upgrade hardware/software
• Diagnose and repair hardware and software problems
• Participate in on-call rotation schedule for onsite and remote users
• Use IT support request system to document, prioritize, and track requests
• Maintain system OS and hardware (e.g., running diagnostics, deleting old temp files, removing dust)
• Maintain inventory of equipment and supplies (computers, peripherals, cables, adapters, etc.)
• Build and/or install cables
• Research, learn, and evaluate new software
• Document hardware, software and systems
• Assist other IT departments with troubleshooting/repair/projects
• HS Diploma, GED, or position-related experience required.
• Degreed in a related discipline, or equivalent experience combined with certifications, preferred.
• 3-years or more experience in a Help Desk environment supporting Intel / AMD desktops and laptops preferred.
• Previous IT support experience in the retail warehouse environment a plus and preferred
• Includes experience supporting RF devices and thermal (label) printers

Production Support

This level of support includes local IT functions and systemic failures that impact production (e.g., general network slowness, local and remote server problems, global application errors).

Requirements

Routine Maintenance

• Maintain system OS and hardware (e.g., running diagnostics, deleting old temp files, removing dust)
• Maintain inventory of equipment and supplies (computers, peripherals, cables, adapters, etc.)
• Build and/or install cables
• Research, learn, and evaluate new software
• Document hardware, software and systems
• Assist other IT departments with troubleshooting/repair/projects
• HS Diploma, GED, or position-related experience required.
• Degreed in a related discipline, or equivalent experience combined with certifications, preferred.
• 3-years or more experience in a Help Desk environment supporting Intel / AMD desktops and laptops preferred.
• Previous IT support experience in the retail warehouse environment a plus and preferred
• Includes experience supporting RF devices and thermal (label) printers

Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!