IT Support Engineer

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets.

Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly.

Job purpose

We are looking to hire a skilled IT support engineer to assist our service delivery team with IT related technical support issues. You will be supported by a global managed service provider, but will be the local point of contact. You will assist diagnosing hardware and software issues with devices, both windows and iOS and be the point of contact in the event of onsite repairs. You will be able to work on your own with minimal supervision but will report into the UK IT service team.

How you will contribute at Janes

• Installing and configuring colleague’s computer systems.
• Recovering and swapping faulty equipment, recovering devices from leavers.
• Responding to colleague’s IT support requests, working onsite to diagnose software, networking, or hardware issues.
• Liaising with our MSP and any suppliers to report and repair hardware or software issues.
• Supporting all users in the local office, maintaining spares, and ensuring fully audited and up to date records are kept.
• Proactive support of the local office and environment.
• Being central point of contact for all local IT issues.

Requirements

• Knowledge of Office 365, and all suite of products.

• Knowledge of Windows 10/11 and Mac OS.
• Knowledge of Mac and Intel (DELL) hardware.
• Understanding of networking LAN WAN.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot hardware and software issues.
• Excellent written and verbal communication skills.
• Working under minimum supervision.
• Ability to think critically.

FOR THIS ROLE WE REQUIRE THE IT SUPPORT ENGINEER IN-OFFICE 4 DAYS A WEEK.

Benefits

• 15 days vacation
• 9 days flexible time off
• 12 paid holidays
• Paid parental leave
• Health insurance (medical, dental and vision)
• 401k retirement plan with company match and immediate vesting
• Hybrid work schedule/flexibility
• Company paid life and disability insurance
• Healthy Half
• Volunteering time
• Weekly fresh fruit delivery (we just started this and people are liking it)!
• Learning & Development opportunities (GoodHabitz, Mentoring)