KHFS - Assistant Director of Shelter Operations

Title: Assistant Director of Shelter Operations - Katherine K. Hanley Family Shelter

Department: KHFS

Reports to: Director of Programs and Services - Region IV

FLSA Status: Exempt

Salary: $64K-$69K

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since

the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership

with government and private partners and community members. Today, Shelter House is a successful and reputable

organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In

the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were

children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment

(iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with

employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer

contribution towards premiums.

About the Role:

The Assistant Director of Shelter Operations (ADSO) serves as a critical member of the KHFS leadership team. The ADO supervises our Custodial Technician, Kitchen Manager, and the Residential Coordinators (full-time, part-time, on-call). The Assistant Director of Shelter Operations has both direct service and administrative responsibilities within the shelter.  The ADSO will hire, train and develop all kitchen and residential staff and ensure that program policies are enforced.  The Assistant Director of Shelter Operations will also collaborate with other program staff to ensure client services are delivered following program goals and in accordance with all applicable laws and regulations. S/he will manage bill payment, vehicle fleet, and vendor contact in regards to the building.

Duties and Responsibilities:

• Through supervision of the Residential Coordinators:
• Coordinate with the director to ensure essential personnel are in place during safety/ weather emergencies
• Maintain a flexibles schedule in response to the needs of the shelter, and serve in an on-call capacity to help staff address crisis issues

• Through supervision of the Kitchen Manager:
• Ensure the preparation and service of nutritious and well-balanced meals according to federal and state nutritional guidelines by facilitating regular menu planning
• Ensure adequate stocking of essential food items such as milk, water, soup, and other kitchen basics.
• Maintain inventory of supplies needed for kitchen operation within an established budget.
• Ensure kitchen and equipment are regularly cleaned, monitor maintenance on kitchen equipment, and submit repair requests to FMD as needed, and to ensure sanitary food preparation conditions. Adhere to health department regulations.

• Through supervision of the Custodial Technician:
• Assist with facilities maintenance and report repair needs to FMD.
• Maintain current knowledge of emergency procedures and facilitate in conducting monthly fire drills
• Oversee the management of contracted cleaning agency
• Prepare check requests for any pertinent bills and invoices that relate to operations and the building.

• In Collaboration with Programming Team:
• Train residential team on how to conduct emergency intakes for clients entering the shelter’s One Night Only units when needed
• Work closely with case management staff to support and reinforce the client’s housing plan and maintain ongoing communication regarding client’s progress.
• Collaborate with Community Coordinator to ensure volunteer support for the kitchen and residential programs.

• General Responsibilities: 
• Supervise kitchen and building manager as well as all residential staff (full-time, part-time & on-call) providing regular guidance, training, and coaching.
• Prepare and distribute a schedule three months in advance for direct reports as well as approve timesheets.
• Coordinate and schedule monthly resident community meetings.
• Coordinate and schedule All Staff meetings.
• Conduct weekly resident room inspections.
• Facilitate regularly scheduled one on one meetings with all direct reports
• Ensure agency vehicles are maintained and meet state license and registration requirements.
• Participate in the interviewing and hiring of kitchen, building and residential staff.
• Oversee training of all direct reports and manage performance appraisals and documentation.
• Ensure the safe operation of the building and kitchen facilities.
• Design and implement new staff and in-service training and professional development program for staff
• Complete and review documentation ensuring accurate/professional completion in accordance with agency and best standard practice including logs, case notes, incident reports, etc.
• Ensure compliance with all agency policies, county building safety and inspection requirements (to include but not limited to fire marshal and health department building requirements and inspections)
• Maintain compliance with TB testing per agency protocol
• Proficiently utilize Microsoft Suite of Applications (email, calendar, drive, docs, etc) as a part of the day to day work requirements
• Safely utilize Shelter House owned vehicles to drive clients to various locations.
• Cover shifts on short notice if no other coverage options are secured.
• Serve as emergency personnel and must report to work as scheduled regardless of circumstances if no other coverage options are secured (inclement weather, highway congestion, etc)
• Provide excellent customer service to families served and adhere to Shelter House’s Core Values when dealing with issues and concerns.
• Exemplify the Shelter House core values; Inclusion, Collaboration, Accountability, Respect and Empowerment
• Other duties as assigned

Requirements

Required:

• A bachelor's degree in human services and/or operation business management or equivalent degree and/or commensurate experience
• 3+ years of program and/or staff management
• Strong public speaking and communication skills
• Strong written communication skills
• Ability to prioritize competing priorities and make sound judgments
• Valid Driver’s License
• Willingness to work occasional evenings and weekends

Preferred:

• Experience leading/ supporting programs serving homeless families
• Experience leading/managing in a residential environment
• Ability to speak a second language at a proficient level

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds