Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Help Desk Support Technician.

As a Help Desk Technician, you should have a working knowledge of desktop operating systems and a drive to deliver the best possible experience to our clients. You’ll be troubleshooting Windows 10 / 11 and MacOS regularly in addition to working in Office 365 and Active Directory as parts of your day. Throughout the day you’ll be translating technology to end users that aren’t always technical, so communication skills are paramount in this role.

If you’re looking for an opportunity to help end users work through their technology challenges while learning new things in the process, this might be the perfect position for you.

Here’s what you’ll be doing:

• You’ll primarily be focused on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings. You’ll also be involved in the security side of things, where you’ll be tasked with investigating and remediating malware alerts and helping users enroll in MFA.
• You’ll work through our ticketing system to document, track, and escalate tickets, and you’ll also work in our documentation platform to keep everything up to date along the way.
• You’ll be working with a team of intelligent people to deliver world class service to our clients, both remotely and onsite.
• The schedule for this job will be Friday to Monday with a ten hour shift each day. The specific timing of the shift is flexible but will be during daylight hours.

Requirements

• Minimum of 1 year of professional IT support experience
• Working knowledge of Windows 10, 11 and MacOS
• Working knowledge of the Microsoft 365 office suite
• Knowledge of Office 365 cloud services is a plus
• Knowledge of Azure and/or AWS is a plus
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• A+ and/or Network+ certifications are preferred
• Experience working in a ticketing system is preferred, with Autotask experience a huge plus
• Ability to lift and carry equipment up to 50 pounds
• Reliable transportation

Benefits

At FusionTek, we realize that people are our greatest asset, so we offer:

• Salary range - $30 to $35 per hour
• Competitive pay with quarterly bonus eligibility
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 18 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches every Wednesday in our offices
• Fun team events