Office Coordinator

Office Coordinator

Job Description:

Track Group Inc is a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years we have been providing our global clients with the industry's most reliable location tracking devices, complementary software analytics and app driven monitoring solutions along with multiple levels of support services.

The role of the Office Coordinator entails overseeing the smooth functioning of office materials and supplies. This includes ensuring sufficient inventory levels to support both present and future needs, particularly for participants enrolled in the Electronic Monitoring Program. Collaboration with the Program Manager is essential to align efforts and achieve team objectives effectively. This full-time position is within our customer location at 633 Indiana Ave NW Washington, DC 20004, Monday through Friday 8:30am to 5:00pm.

Daily Operations:

·        Manage and triage electronic monitoring device inventory

·        Manage and maintain office supplies as needed for the operation

·        Assist with electronic monitoring device installations/deinstallations for monitored individuals as needed

·        Assist with responding to Service Desk tickets

·        Updating and maintaining Service Call logs

·        Assist with producing requested reports from monitoring software

·        Daily interactions with the customer in person, verbally and written

·        Daily face to face interactions with individuals placed on electronic monitoring

Requirements

·        Working basic knowledge of computer operations and standard software applications

·        Strong attention to detail

·        Effective written and verbal communication skills

·        Customer service mindset

·        Ability to work effectively in team and individual situations

·        Ability to maintain confidentiality of agency information

·        High school diploma or equivalent

·        Ability to pass drug screen and extensive background check

Benefits

• Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to 11 major holidays per year.

• Access to Medical, Dental and Vision insurances with company contributions for you and any covered dependents.
• Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.
• Ability to contribute to a company sponsored 401(k) retirement plan with company match on your contributions.
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your career goals.