Representative Of First Impressions Plumbing Advisor

Pilot Plumbing & Drain is currently seeking a Representative of First Impressions Plumbing Advisor to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional customer service and ensuring a positive experience.

We are looking for a highly motivated individual who is passionate about helping others and has a strong understanding of plumbing services. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to problem-solve and handle customer inquiries.

Responsibilities:

• Greet customers in-person and over the phone, providing a warm and welcoming atmosphere
• Assist customers with scheduling plumbing services, addressing inquiries, and providing information
• Listen to customer needs and assess plumbing issues to provide appropriate solutions and recommendations
• Coordinate with the plumbing team to schedule appointments and dispatch technicians
• Maintain accurate records and documentation of customer interactions and service requests
• Follow up with customers to ensure satisfaction and address any additional needs or concerns
• Collaborate with the team to improve processes and enhance customer service

Requirements

• Prior experience in customer service or related field
• Strong knowledge of plumbing services and terminology
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work in a fast-paced environment
• Proficiency in using computer systems and software applications
• Positive attitude and professional demeanor
• Problem-solving skills and ability to handle customer inquiries and complaints
• High school diploma or equivalent
• Valid driver's license and reliable transportation

Benefits

• Compensation: $50,000-$90,000/year
• Uncapped earning potential
• Training and development toward your future
• A full benefit package
• Paid Vacation
• Company vehicle and gas card
• Phone and I Pad
• Company uniforms