Sales Operations Manager

Cycling Frog is normalizing the consumption of casual use THC products. We are on a mission to make THC convenient, affordable, and fun by making a sessionable THC beverage the same price as a beer or soda. We want to change the way THC is consumed and viewed by our society by focusing on lower potency ready to drink beverages that can easily fit into anyone’s lifestyle. Under the Federal Farm Bill, we are allowed to sell these low potency THC products across all 50 states via the internet and anywhere you can grab a beer.

Lazarus Naturals is dedicated to making effective, high quality CBD that is affordable.  The company was founded on the belief that CBD has a positive impact on our quality of life, and should be available to everyone regardless of their circumstances. We strive to maintain an affordable price point and commitment to accessibility with our Assistance Program—which provides a 60% discount to veterans, individuals on long term disability, and low-income households.  We grow our own hemp utilizing organic farming practices, and sustainability is at the forefront of everything we do.

We are a small, resourceful and energetic team, based in our offices in the Ballard neighborhood, Seattle.  The Sales Operations Manager primary role is to support the consolidated sales organization for both brands, including the areas of in-depth CRM management, demand planning and inventory coordination, ad hoc reporting and analytics, as well as all related tasks necessary to supporting sales.  Cycling Frog is growing rapidly, with a lean high-performance team.  Lazarus Naturals is a legacy CBD producer, focused on quality and efficacy, in an established and mature marketplace.  

The position will be based in Seattle, with primary activities as follows:

• Monthly consolidation of B2B forecasts from the sales team across all channels. Partner with the Operations and Sales team to identify any issues, changes or increases in velocity to highlight any potential downstream issues. 
• Maintain accurate inventory planning and data for the sales channels, in conjunction with Production and Warehousing. Manage any allocations for upcoming orders or customers, and ensure proper system planning and inventory management to accommodate. 
• Create and manage key sales reports throughout each month. Manage the weekly and daily sales reporting, ad hoc reports as needed for the team and analysis on any discrepancies or changes. 
• Take ownership of the functionality and use of our CRM (Hubspot). Partner with the team to optimize all aspects of the Hubspot platform, creating campaign dashboards, analytics and executing all related CRM initiatives
• Oversee and manage all white label and private label opportunities back end analysis, system flow thru and data reporting.
• Develop and maintain all sales department SOP’s with regards to reporting, forecasts, and systems.
• Work with Operations to create visibility on all outbound customer orders with the sales team and our customers. Create systems, dashboards and automation to make this information flow directly to customers and key stakeholders. 
• Coordinate and align with Order Fulfillment to ensure correct packaging, compliance and best practices to reduce errors and damaged orders. 
• Follow up weekly on past due receivables from customers.
• Track and report monthly, quarterly and annual KPIs
• Insure and maintain required customer requirements/vendor compliance
• Utilizing market feedback and sales team input, coordinate with Marketing best practices for merchandising, packaging, compliance and all related customer experience issues

Requirements

• 3+ years of sales administrative experience required. Marijuana, hemp, or CPG sales experience preferred

• Bachelor's degree in Business Administration or Communications equivalent preferred
• Self-directed, highly organized, customer-focused, and detail oriented
• Able to thrive in a startup environment where one needs to be self driven, able to figure out the answers on their own, and manage themselves
• Preferred experience with BrandBox, Hubspot, Shopify, Avalara, and Shipstation
• Proficient in Microsoft Excel, Word, PowerPoint and Adobe Photoshop
• Excellent customer service and communication skills
• Able to pivot to changing priorities
• Willing to travel, as needed, to trade shows and other key events

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program and sample product
• Fully stocked kitchen
• Company events
• 25 days paid time off
• 3 paid holidays annually

Salary Range $75K-$95K, plus small commission structure for dept. performance

Requirements

Requirements

• 3+ years of sales administrative experience required. Marijuana, hemp, or CPG sales experience preferred

• Bachelor's degree in Business Administration or Communications equivalent preferred
• Self-directed, highly organized, customer-focused, and detail oriented
• Able to thrive in a startup environment where one needs to be self driven, able to figure out the answers on their own, and manage themselves
• Preferred experience with BrandBox, Hubspot, Shopify, Avalara, and Shipstation
• Proficient in Microsoft Excel, Word, PowerPoint and Adobe Photoshop
• Excellent customer service and communication skills
• Able to pivot to changing priorities
• Willing to travel, as needed, to trade shows and other key events

Benefits

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program and sample product
• Fully stocked kitchen
• Company events
• 25 days paid time off
• 3 paid holidays annually

Salary Range $75K-$95K, plus small commission structure for dept. performance