Shuttle Driver Location Manager

We have a new opening on our team in Seattle!

Reporting to the Operations Manager, the Location Manager is responsible for managing the routes, Team Members (50 to 100+) and fleet allocations specific to their location. Through planning, preparation, effective communication and efficient operational execution the Location Manager will be accountable for the overall success of their division. A successful Location Manager will be focused on improving our People and Processes. Additionally, the Location Manager for ensuring their division is operating according to plan, which includes providing high-quality service to our clients in a manner that is true to the TransWest ethos. Location Managers will embody the TransWest Core Values and hold other Team Members accountable to the same standard.

ABOUT TRANSWEST:

We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

ESSENTIAL FUNCTIONS:

• Safety first mind set.
• Providing Supervisors with clear direction, roles and responsibilities.
• Attend and lead the daily safety meetings and interact with the Driver team.
• Ensure the successful execution of all day-to-day operations and transportation services within their assigned division. Meet all internal and external (client) on-time performance objectives.
• Manage, schedule, train, and coach all location Drivers, Supervisors and other support personnel.
• Hold regular meetings with your team, both individual and in group settings, emphasizing safety and service expectations.
• Partner with the training team to improve driver performance and address areas of concern pertaining to driver safety and client service.
• Regularly review Safety Score Card results and other KPIs with Supervisors, Drivers and other support team.
• Identify and develop “high potential” team members to support organizational growth and individual team member development.
• Conduct on-road observations of drivers to ensure all TransWest driving principles are upheld and exercised continually.
• Partner with the Fleet Team on vehicle maintenance (both planned and unplanned) ensuring little to no down time in service.
• Assist with the opening of any new locations, including but not limited to driver sourcing, training, scheduling, route planning, safety compliance, supply procurement etc.
• Partner with the People and Culture Team to address Team Member concerns and areas of poor performance.
• Understand and deliver on all Client contracted requirements
• Implement and complete other projects, programs, and initiatives as needed
• Develop key relationships with service providers that support shuttle operations and help enhance existing customer satisfaction/retention
• All other duties as assigned

KEY ATTRIBUTES:

• Entrepreneurial, self-starter attitude
• Growth mindset; curious; persistent learner
• Detail oriented with a passion for both data and people
• Servant leader with a demonstrated ability to lead through influence
• Effective, direct communicator
• Strong EQ, flexible and self-aware
• Comfortable leading and communicating at all levels of the organization
• Sense of humor
• Bias for action

Requirements

• Associate Level Degree or equivalent work experience.
• 2+ Years of supervisory or management experience required.
• Must have a current Driver’s license with a minimum of a Commercial Driver’s license with a P endorsement or be able to obtain within 90 days of start date.
• Must have an active US DOT Medical Card or be able to obtain within 90 days of start date.
• Must have experience running a shuttle program with commercial licensed drivers.
• Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.
• Must be willing to work in outside environments, which may include inclement weather.

Benefits

• Salary Pay Range $80-$110k/year salary DOE
• Company provided uniforms
• Holiday Pay
• Medical, Dental, Vision, Life and 401k with matching available for full time employees
• PTO accruals starting on Day 1 with increasing levels based on years of service
• TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.
  
• Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.