Technical Support Liaison Charleston, West Virginia

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary:

At the forefront of our technical support endeavors, the Technical Support Liaison embodies the role of a problem-solving virtuoso, delivering unparalleled assistance to end-users and effortlessly tackling any technical hurdles that come our way. By seamlessly collaborating with our IT team and various departments, this pivotal role in ensuring the seamless operation of our technology systems and applications.

Ready for innovation and excellence in technical support? Join us in revolutionizing the user experience and driving our organization's technological evolution to new heights of efficiency and effectiveness.

Job Responsibilities:

• Provide comprehensive technical assistance and support, catering to a wide array of queries and issues spanning computer systems, software, hardware, and diverse technological realms.
• Demonstrate prowess in swiftly diagnosing and resolving technical issues, ensuring minimal disruption to operations with precise and efficient solutions.
• As a Technical Support Liaison, you will help to improve user experience, promptly escalating any unresolved issues to the appropriate channels for investigation and resolution.
• Work closely with our dynamic IT team and cross-functional departments, escalating complex issues for collaborative investigation and resolution.
• Champion the importance of transparency and accountability by meticulously documenting and tracking all support activities and resolutions, facilitating seamless knowledge transfer and future troubleshooting efforts.
• Actively participating in the testing and seamless implementation of groundbreaking technology solutions.
• Empower end-users with the knowledge and skills they need to thrive in our tech-centric environment by conducting engaging training sessions and crafting user-friendly documentation that facilitates effective utilization of technology systems.
• Stay at the forefront of technological evolution by remaining abreast of emerging technologies and trends in the dynamic IT field, ensuring our organization stays ahead of the curve in embracing innovation.

Required Qualifications/Experience:

• Possess an Associate degree in Information Technology or a related field, or demonstrate equivalent hands-on experience that proves your proficiency in technical support.
• Have a minimum of 1 or 2 years of practical experience in an Information Technology and Technical Support role.
• Exhibit proficiency in troubleshooting and resolving hardware, software, and network issues, showcasing your ability to identify and implement effective solutions.
• Demonstrate strong problem-solving and analytical skills, enabling you to approach complex technical issues with confidence and precision.
• Excel in communication and customer service, with the ability to convey technical concepts clearly and concisely while maintaining a positive and supportive demeanor in all interactions.
• Thrive both independently and collaboratively in a team environment, contributing actively to team initiatives while also excelling in self-directed tasks.
• Demonstrate strong organizational skills, adeptly managing multiple tasks and priorities while maintaining efficiency and effectiveness in all endeavors.
• Consistently seek opportunities to enhance processes and procedures, delivering even greater value to end-users and the organization.
• Possess a keen eye for detail, ensuring meticulous attention to every aspect of technical support activities.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $42,000 to $45,500 base salary.

Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources