Intake & Triage Coordinator

The Intake & Triage Coordinator is responsible for coordinating all aspects of the participant intake process including collaborating with Program Coordinators, establishing, and maintaining positive relationships with customers and referral sources, and responding to customer requests and concerns. The Intake & Triage Coordinator facilitates delivery of high-quality and effective care when assessing the needs of the participant and assists in ensuring the organization meets intake compliance.

We are seeking a highly organized and detail-oriented individual to join our team as an Intake & Triage Coordinator. As an Intake & Triage Coordinator, you will be the initial point of contact for participants seeking our services, playing a pivotal role in ensuring a smooth and efficient intake process.

Essential Duties and Responsibilities

• Coordinate the intake process and operation by providing guidance and support for staff, partner agencies, and participants to ensure a smooth operation of the intake process.
• Establish and maintain positive relationships with participants, referral sources, and other stakeholders, serving as a point of contact for inquiries and concerns.

• Gather and record essential information from interested participants, such as personal details, contact information, and relevant background information.
• Respond promptly and effectively to participant requests and concerns, striving to resolve issues and maintain participant satisfaction.
• Assess the needs of participants during the intake process while facilitating the delivery of high-quality care.
• Ensure compliance with legal guidelines and regulations governed by contracts, including adherence to relevant policies and procedures.
• Coordinate with management the interpretation and implementation of policies, procedures, and standards of care within the intake department, providing guidance and support to staff as needed.
• Collaborate with other departments and stakeholders to optimize the intake process and improve the overall quality and experience.
• Monitor intake activities and performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
• Maintain accurate records and documentation related to intake activities, ensuring confidentiality and compliance with privacy regulations.
•  Input data into Efforts To Outcomes (Database System), ensuring all calls, appointments and screening are documented and processed in accordance with Intake policies.

• Performs audits and communicates findings and recommendations verbally and via reports as required.
• Performs off-site intake process for outreach events as needed.
• Process participant files according to established procedures and timeline, maintaining a high level of efficiency and productivity.
• Run input and outcome reports as needed and requested.

Requirements

• Competent in computer applications and electronic data records systems which may include Microsoft Word, Excel, PowerPoint, Outlook, and others.
• Proficiency in typing 40-60 WPM accurately.
• Ability to prioritize tasks, solve problems, and make decisions in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to interact professionally with a diverse range of individuals.
• Detail-oriented and organized, with strong analytical and problem-solving abilities.
• Strong interpersonal skills, with the ability to work independently and in a team.
• Occasional daily travel ability, valid Driver’s License and availability of a properly insured vehicle or reliable transportation.
• 2+ years previous database experience (ETO helpful but not required).
• An associate or bachelor’s degree in business, Communication, Education, Data Management, Social Work, or related field preferred.
• Case management experience ideal.
• FSET administrative experience a plus.
• Bi-lingual is preferred.

WRTP/BIG STEP is an equal opportunity/ADA employer. All federal, state, and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, veteran status, veterans, or disabled veteran’s status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990. WRTP/BIG STEP encourages applications from all the above referenced protected and unprotected status groups. WRTP|BIG STEP performs pre-employment background checks subject to job requirements, notify HR (Human Resources) if special accommodations are needed. 

Benefits

• Health Insurance - Employer pays 90% of single health plan premium, or 85% of any other plans. 
• Dental Insurance (single or family) – 100% Employer paid. 
• Vision Insurance (single or family) – 100% Employer paid. 
• Life Insurance & Accidental Death & Dismemberment Insurance – 100% Employer paid. 
• Short Term & Long-Term Disability Insurance – 100% Employer paid.
• 10 vacation days after 90 days of employment. 
• 9 personal days after 90 days of employment. 
• 13 Paid Holidays annually. 
• 10% of monthly salary contributed to retirement accounts.
• $20 -$23 per hour based on experience.