Library Access Services Specialist I
Library Systems & Services
Rockville, maryland
LAC Federal is seeking a Library Access Services Specialist I to work on site at an academic library in Rockville, MD. The Specialist will provide customer support for library patrons, primarily students, in locating and accessing library materials. The Specialist will provide virtual and face-to-face customer support at the library serving as the first point of contact for patrons. As the first point of contact for many users, the Specialist will provide essential supporting in triaging and routing requests for library services and resources. For simple directional and information requests and requests for circulation of materials, the Specialist will provide a response. This is part-time, temporary position.
Responsibilities:
- Provide virtual and face-to-face support to users in finding materials and instructs library users on use of the library catalog, discovery service, and databases.
- Triages information requests to appropriate...