Library Access Services Specialist I

LAC Federal is seeking a Library Access Services Specialist I to work on site at an academic library in Rockville, MD. The Specialist will provide customer support for library patrons, primarily students, in locating and accessing library materials. The Specialist will provide virtual and face-to-face customer support at the library serving as the first point of contact for patrons. As the first point of contact for many users, the Specialist will provide essential supporting in triaging and routing requests for library services and resources. For simple directional and information requests and requests for circulation of materials, the Specialist will provide a response. This is part-time, temporary position.

Responsibilities:

• Provide virtual and face-to-face support to users in finding materials and instructs library users on use of the library catalog, discovery service, and databases.
• Triages information requests to appropriate library and College units and engages
• Refer complex issue to librarians or external units and services.
• Provide front-line support at the library service desk
• Perform opening and closing procedures as assigned for the library services desk
• Assist patrons with directional requests in locating materials
• Check library materials in and out, follows up with overdue materials
• Process interlibrary loan requests
• Assist patrons in using library technologies including the integrated library system, printers and copiers, reading machines
• Perform daily collections maintenance by reshelving materials in accordance with the Library of Congress Call Number system, shelving current periodicals, straightening and cleaning reading room and collection storage areas
• Other duties as assigned

Requirements

• An Associated Degree or higher
• At least 1 year of experience performing duties similar to those described
• Experience providing customer services, ideally at a library
• Physically able to lift and shelve books (10 lbs maximum)
• Physically able to stoop down to lower shelfs and use a step stool to reach top shelves
• Experience and ability to use Microsoft Office applications, especially Outlook
• Excellent oral and written communication skills
• Strong interpersonal communication skills and a demonstrated commitment to delivering high-quality customer service
• Ability to work independently and in a team environment.

Preferred Qualifications:

• Experience with the Ex Library Alma ILS or similar system to perform circulation and interlibrary loan services
• Experience performing interlibrary loan using ILLiad
• Experience instructing users in the use of media and equipment.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)