Customer Success Manager
Polyonics Rubber Company
Mifflin, pennsylvania
Polyonics Rubber Company is seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.
As a Customer Success Manager, you will serve as the primary point of contact for our customers, understanding their needs and providing them with personalized support. You will work closely with our sales and technical teams to onboard new customers, deliver product demonstrations, and provide training on the features and functionality of our rubber products. Additionally, you will proactively monitor customer usage and identify opportunities for upselling and cross-selling.
To excel in this role, you should have excellent communication and interpersonal skills, as well as a strong understanding of customer relationship management. You should be able to...