Office Coordinator in South Carolina

As a Customer Service & Administrative Support Specialist, you will play a key role in ensuring smooth operations by performing a wide range of administrative and customer-facing duties. You will be the first point of contact for our customers, helping them with their needs while maintaining organized and efficient office operations.

Customer Interaction & Support:

• Greet customers warmly, smile, and ensure they feel welcomed
• Direct customers to lobby tablets for self-service check-in
• Manage customer phone calls, relay messages, and handle inquiries
• Schedule appointments and coordinate rental arrangements with ERAC
• Checkout customers upon pickup and collect payments
• Conduct post-repair follow-up survey calls to ensure customer satisfaction
• Follow up on open opportunities and missed appointments to reschedule or cancel as needed

Requirements

...