Office Coordinator

WELCOME TO BETTER COLLISION CENTERS

A Family Committed to getting "Better Every Day"! Better Collision Centers is one of the fastest growing collision repair companies in the United States, with Doubling company revenue each year for the past 4 years and with " hold onto your seat" growth expected to compound this year and every year forward, our team is passionate and committed to our goal of creating a "Better" Experience for our customers, our employees, and our partners!

We invite you to join our team. Better Collision offers a great place to launch and grow careers. As we continue to grow, we have an ever-growing list of career opportunities for you to grow with us.

Better Collision welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Location: Better Collision Rock Hill
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:30 PM)
Salary: Competitive, based on experience

As a Customer Service & Administrative Support Specialist, you will play a key role in ensuring smooth operations by performing a wide range of administrative and customer-facing duties. You will be the first point of contact for our customers, helping them with their needs while maintaining organized and efficient office operations.

Customer Interaction & Support:

• Greet customers warmly, smile, and ensure they feel welcomed
• Direct customers to lobby tablets for self-service check-in
• Manage customer phone calls, relay messages, and handle inquiries
• Schedule appointments and coordinate rental arrangements with ERAC
• Checkout customers upon pickup and collect payments
• Conduct post-repair follow-up survey calls to ensure customer satisfaction
• Follow up on open opportunities and missed appointments to reschedule or cancel as needed

Requirements

• Excellent customer service skills with a positive attitude and friendly demeanor
• Strong organizational and multitasking abilities
• Ability to handle and prioritize multiple tasks efficiently in a fast-paced environment
• Basic computer proficiency (Microsoft Office, CCC, ERAC systems experience a plus)
• Strong attention to detail and ability to maintain accurate records
• Excellent communication skills, both written and verbal
• Ability to work well both independently and as part of a team
• Previous experience in an administrative or customer service role
• Familiarity with automotive repair or rental systems is a plus
• Experience with invoicing, receipts, and payment processing

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

About Us

Better Collision has been creating a "Better" experience for our communities and our team for many years, and with your help we can do this for many more years to come. We aim high, encourage, and help one another to achieve extraordinary goals. Life can be a roller coaster and that's okay, but at Better Collision we take this journey together because we are "Better Together"!