Analyst, Customer Experience

Energy Impact Partners (EIP) is a global investment platform leading the transition to a sustainable energy future. EIP brings together bold entrepreneurs and some of the world’s most forward-looking energy and industrial companies to advance clean energy innovation. EIP has over $4 billion in assets under management and invests globally across venture, growth, and credit, and a team of over 90 professionals.

EIP is seeking for an associate to provide account management support for the Customer Experience team  EIP Partner(s) in the EIP HQ office in NYC. This is an excellent opportunity for an individual looking to learn more about the operational side of an investment firm. This position reports directly to the Head of Impact & Customer Experience and is a hybrid opportunity.

Key areas of responsibility:

• Provide project management support for the Customer Experience team
• Provide direct account...

Energy Impact Partners LP (EIP) is a global investment firm leading the transition to a sustainable future. EIP brings together entrepreneurs and some of the world's most forward-looking energy and industrial companies to advance innovation. With over $4 billion in assets under management, EIP invests globally across venture, growth and credit – and has a team of over 90 professionals based in its offices in New York, San Francisco, Washington D.C., Atlanta, Palm Beach, London, Cologne, Oslo and Singapore.

We’re seeking an Analyst to join our Customer Experience practice, helping to bridge EIP’s investment teams and limited partners (LPs). This role will provide support across a variety of focus areas and across all of EIP’s many funds, from large LP events to critical reporting needs and everything in between.

This is an opportunity to work on a high-visibility team in an established firm driving innovation across the entirety of the energy ecosystem. We’re looking...

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

The Customer Experience Analyst is responsible for process improvement including gap analysis, quality assurance of calls and continuous education/training of the Customer Care Team.

This position starts $65,000+ depending on experience.

KEY RESPONSIBILITIES

• Monitor and evaluate customer interactions, including phone calls and emails, to ensure quality standards...