Customer Account Manager

Redbridge Services has an exciting opportunity in Poughkeepsie, NY, for a caring, empathetic, and people-oriented Account and Customer Success Manager. In this role, your primary responsibility is relationship development through actively listening to customers, asking for their input, and uncovering their needs.

This position is with our Rifton division. Rifton Adaptive Equipment is a global leader in manufacturing equipment for people with disabilities. We share Rifton's view that every person has the right to be treated with dignity and respect.

What you’ll do as an Account and Customer Success Manager:

• Manage all activities for a specific group of customers; assist with new orders, processing returns and exchanges, fielding service questions, and managing payments
• Answer incoming phone calls and emails and place outgoing calls to follow up on customers’ questions or to inquire about unmet needs
• Remain...

About the Role:
CloudZero is looking for a Strategic Customer Success Manager to support the growth of our most Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers.  A key focal point for the role will be driving a culture of delivering positive business outcomes and an incredible experience for our customers.  This role will report into the Director of Customer Success. Performance for the role will be measured by delivering high net revenue retention, low customer logo churn, high software adoption and high customer satisfaction/net promoter scores for our SaaS platform.

About You:
You are an accomplished Customer Success sales professional with experience in driving software adoption, value realization, and expansion with key named accounts in a B2B SaaS startup software environment. You enjoy working hands-on with customers, speaking to...

Our Company:  BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

Responsibilities:

• Manage and process sales orders from major national retailers including:
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders,...

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar...

Our Company:  BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

Responsibilities:

• Manage and process sales orders from major national retailers including:
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders,...

Our Company:  BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

Responsibilities:

• Manage and process sales orders from major national retailers including:
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders,...

Our Company:  BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

Responsibilities:

• Manage and process sales orders from major national retailers including:
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders,...

Our Company:  BCI Brands designs, sources, and markets nationally and internationally an extensive range of women's career, casual sportswear, and dresses. Their products are sold through all primary retail distribution levels principally under various trademarks and under private label brand names, such as Ted Baker, Vince Camuto, CeCe, 1.state and Parker.

Responsibilities:

• Manage and process sales orders from major national retailers including:
• Bulk order entry
• Inbound EDI PO processing and bulk order matching
• Review of unconfirmed orders
• Review of open orders against on hand in inbound supply to identify and resolve issues such as late delivery, shortages, etc.
• Allocate and drop picks to 3PL’s
• Manage open picks at 3PL warehouses in conjunction with on-site BCI Brands team, including timely routing and shipping of orders
• Track inventory, allocate orders,...

JOB SUMMARY

The Senior Customer Account Manager serves as the primary point of contact for daily business with customers and maintain communication throughout all aspects of the order process. These activities are done to contribute to exceeding on-time delivery and customer satisfaction goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as primary contact for all communications between the customer and the company.
• Performs contract review of orders to ensure correct pricing, revision, etc.
• Reviews customer acknowledgements for delivery dates (stock or production).
• Analyzes orders/reports and coordinates with production scheduling to ensure on-time delivery for customers.
• Establishes priorities for specific customer orders and recommends schedule changes to accomplish customer requirements.
• Reviews changes in customer delivery schedule to ensure that approved changes have...

Customer Success Account Manager

Must be Located in America in EST time zone

Salary expectations: $100,000- $110,000 Basic salary ($156,000 - $176,000 Total On Target Earnings)

Who we are:
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The...