Customer Service Supervisor

TechFlow is immediately hiring an experienced Customer Service Supervisor to support a high profile government contract for our Platform Services team. This hands-on Customer Service Supervisor will focus on managing the 24/7 customer service representatives and operations coordinators.

Please note: This is a fully remote position that rotates weekends on-call for escalation with operations coordinators.

Key Responsibilities

• Provide daily direction and communication to employees and keep the team focused so they perform efficiently
• Assist with escalated issues from team as required
• Team Scheduling for 24/7/365 coverage
• Validate agents are performing work as documented by monitoring KPIs
• Complete Quality Assurance checks on tasks performed by team
• Provide guidance/re-training when necessary.
• Report to upper management performance of CSRs...

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Customer Service Supervisor to join our growing team.

Job Summary:

The role of the Customer Service Supervisor is to oversee the daily operations and management of the Customer...

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Customer Service Supervisor to join our growing team.

Job Summary:

The role of the Customer Service Supervisor is to oversee the daily operations and management of the Customer Service...

Customer Service Supervisor Position- Remote/Hybrid Opportunity

About Us:

We are a leading online digital print company looking to grow our team with hardworking individuals interested in learning a new industry! We specialize in helping people around the country "Make Something Real" by creating the printed materials they need to tell their stories and grow their business. We are proud to offer our customers great products, great service, and great prices. We do this with the help of team that cares about people and their needs. To us, you'll always be a name, never a number.

About the Job

We are seeking a passionate Customer Service Supervisor candidate who shares our vision of fostering positive...

JOB SUMMARY

The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

MAJOR DUTIES & RESPONSIBILITIES

Oversight of Case Handling

• Oversight of File Review to ensure that cases are properly notated and are processed timely.
• Provide guidance on cases where there are questions on assignment and process handling.
• Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
• Provide guidance and...

About Us

Mealogic is a D2C platform that connects brands and their audiences through delicious, healthy fresh prepared meals made locally in their community and nutritionally designed for their needs.  Mealogic is the fastest and easiest way for brands to start and manage a fresh-prepared meal product line. 

Our people and culture are our most significant assets. Because of our passion for wellness, community development, and entrepreneurship, we seek team members who believe in this mission and live it too. Our remote operating model allows us to hire cutting-edge thinkers around the country who provide diverse and innovative ideas.

About You

We’re looking for a customer service supervisor to deliver an exceptional consumer experience.  You will work closely with the Head of Product, Customer Service Manager, and a team of excellent external customer service agents.  This role has the unique challenge of supporting a multitude of...

Our Pacific Aviation family creates an environment where together, we can all succeed. 

Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country. 

Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as Supervisor to help lead our team of ground staff through thoughtful and constructive leadership.  

If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!  

SUMMARY 

As Supervisor for Pacific Aviation, you will be responsible for ensuring that the team of customer service agents is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Account...

 Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Position Overview

At the heart of our customer service excellence, the Customer Service Supervisor stands as a vital pillar, orchestrating the synergy of our operations. This role is more than supervisory; it's about being a visionary leader and mentor to our Customer Service Representatives. By championing strict adherence to our rigorous quality and timeliness Service Level Agreements (SLAs), the Supervisor ensures our team not only meets but surpasses our standards. More so, this position is instrumental in nurturing a culture of unparalleled...