Customer Support Specialist-Remote

OLI Outdoor is looking for a remote Customer Support Specialist to join our dedicated team. As a leading outdoor construction company, we take pride in creating exceptional outdoor spaces for our clients. The Customer Support Specialist will play a key role in ensuring customer satisfaction and providing excellent support throughout the customer journey.

In this remote position, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will also collaborate closely with our sales and operations teams to ensure a seamless customer experience. The ideal candidate is highly organized, customer-focused, and has excellent communication skills.

Responsibilities

• Respond to customer inquiries through various channels (phone, email, live chat, etc.)
• Provide accurate information about our products and services
• Assist customers with order placement, billing inquiries, and product...

Paul Wright Group, a leading construction company, is seeking a motivated Customer Support Specialist to join our remote team. As a Customer Support Specialist, you will play a key role in providing exceptional service to our valued customers. This is a remote position, allowing you to work from the comfort of your own home. If you are a customer-focused individual with excellent communication and problem-solving skills, we would love to hear from you.

Responsibilities

• Assist customers via phone, email, and chat in a professional and friendly manner.
• Answer customer inquiries and provide accurate information and solutions.
• Resolve customer complaints and concerns effectively and efficiently.
• Identify and escalate priority issues to the appropriate departments.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide product and service information to customers.
• Update...