Dual Rate- Ocean Rewards Representative/Supervisor

About the Role

The D/R Ocean Rewards Representative will understand and explain Loyalty Card programs and their benefits to retain guests.

Position Responsibilities

• Understands and explains Loyalty Card programs and rewards to team members and customers
• Emphasizes the rewards and benefits of the Loyalty Card Program to promote customer retention
• Enrolls customers into the Loyalty Card program, updates existing information, issues cards, and emphasizes the rewards and benefits of the Card Program
• Manages the daily operation of the Loyalty Card Center, Kiosk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
• Recommend improvements as related to customer and employee feedback
• Must be able to amicably resolve employee and customer related problems quickly and professionally
• Must be able to work extensively...