IT Customer Support Technician

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Overview: We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations. This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain Windows computer systems and peripherals.
• Assist...

*Salary: $70,000 - $100,000 annually*

As a Customer Support Technician, you will be responsible for providing frontline technical support to our customers via phone and email. You will help resolve issues related to our x86 hardware products and assist in the deployment of IT solutions.

Key Responsibilities:

• Respond to customer inquiries and technical issues via phone and email.
• Diagnose and troubleshoot x86 hardware problems, including servers and GPUs.
• Assist customers with basic Infiniband and switch configuration issues.
• Support customers in the deployment and management of clusters.
• Manage and troubleshoot Linux systems and configurations.
• Use and understand scripts to assist in resolving customer issues, providing feedback to engineers as needed.
• Escalate complex technical problems to higher-level support or engineering teams.
• Document support cases and resolutions in the support...

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