IT Support Technician
GEM Technologies
New York, new york
GEM Technologies is seeking an experienced IT Support Technician to join our growing team. As an MSP and technology consulting firm, we are committed to delivering top-of-the-line solutions to our clients. Now, we need an IT Support Technician who can help us take this commitment to the next level.
In this role, you will work closely with our clients to ensure that their computer and network security solutions are working as expected. You will be responsible for monitoring their systems, troubleshooting issues, and ensuring that data is secure. As a member of the GEM Technologies team, you will be empowered to solve complex problems and identify opportunities for process improvement.
Responsibilities
- Provide top-notch remote and on-site support for clients' computer and network security systems.
- Monitor and analyze system logs, identify issues, and provide recommendations for solutions.
- Install and configure computer and network...