Temporary Customer Support Associate
Ship Essential
Brooklyn, new york
We're looking for an awesome human to provide customer support to our portfolio of fashion, footwear, and consumer goods brands! Ship Essential manages e-commerce fulfillment and inventory storage for up-and-coming and established brands in NYC. You'll be the front-line support person working alongside a team of dedicated, e-comm operations nerds.
This is a temporary, in-person position at our fulfillment center located near Industry City in Sunset Park, Brooklyn.
Hourly Rate: $19/hr
Hours: M-F 9am - 5pm
- Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns
- File claims for lost packages with carriers and communicate updates and resolutions with brands
- Follow up with carriers regarding claim statuses and delayed shipments
- Demonstrate appropriate sense of urgency for...