IT Technician
Dreamscape Learn
Los Angeles, california
Dreamscape Learn, a pioneer in the realm of immersive virtual reality entertainment and learning design, is seeking an IT help desk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. We support both Macs and PCs.
Responsibilities
- Handle Tier 1 help desk escalations through our ticketing system
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process
- Document procedures and changes on an internal intranet
- Support audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Support employee tool licensing and provisioning for Microsoft Online and other employee tools
- Work with 3rd Party support for...