Workforce Management Analyst

At Interapt we transform clients and empower humans with technology. Interapt is a world- class technology services company that attracts and develops the best talent while providing an opportunity to those with some IT experience and those without. We are building a thriving, diverse, inclusive technology ecosystem across America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do. 

As a Workforce Management Analyst, you'll play a key role in understanding how effective planning and forecasting of staffing needs can lead to creating the best schedules to support our multi-department contact center operations. Your efforts will help ensure that our staff are scheduled to work at the right times and in alignment with our anticipated call volumes.

• Optimize staffing schedules, ensuring compliance while meeting daily, weekly, and...

About Lumata Health: 

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel,...

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Workforce Analyst Management to join our growing team.

Job Summary:

The Workforce Management Analyst will report to the Command Center Manager the Workforce Management (WFM)...

Senior Management Analyst (Workforce Services & Training Services) (15.11)

OCT Consulting, LLC is an SBA-certified, 8(a) small business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology.

OCT is currently looking for a Senior Management Analyst (Workforce Services & Training Services).  This position will have a 75% in office requirement and is contingent upon contract award.

Role:

OCT is looking for a Sr. Management Analyst to support the CISA Infrastructure Security Division Front Office. ISD conducts and facilitates vulnerability and consequence assessments to  help critical infrastructure owners and operators, and...

DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a motivated individual to fill one of our new roles as a Senior Workforce Management Analyst for our Customer Support team.

The Senior Workforce Manager plays a critical role in maximizing customer satisfaction KPIs by recommending appropriate scheduling and staffing levels while applying strategies to reduce operational costs for efficiency. They will lead in building forecast proposals in a multi-skilled, multi-location, multi-product call center ecosystem. They will be leaders in implementing change to maximize agent productivity and customer-focused outcomes.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and...