Inside Account Manager

The Inside Account Manager (IAM) will be the primary contact and business manager from MLS to an assigned list of customers ranging from 20-50 small to mid-sized accounts in the form of a ‘sales block’. The IAM will be accountable to MLS Leadership and local teams to achieve desired sales results from their sales block. The IAM will conduct proactive and reactive customer-based interactions by preparing for customer calls with effective pre-call planning, and maintaining post call notes. This position reports to the Regional Sales Manager.

Requirements

• Builds and maintains effective business relationships and a high level of satisfaction with customer decision makers and influencers with a select group of accounts.
• Conducts regular agenda-based customer meetings to achieve short and mid-term sales objectives and works hard to understand the account’s needs and develops linkage to MLS’ product/service offerings.
• Maintains sales pipeline management achieving targeted sale conversion win rates.
• Monitors and documents market and competitive activity in each account and shares market intelligence with local team and MLS Leadership.
• Work cross-functionally with marketing, operations, customer service, finance, supply chain and business services to meet customer expectations.
• Maintain industry knowledge, product knowledge and application knowledge suitable to conduct business in a strategic sales function for MLS.
• Develop full understanding and execution of all processes within business including delivery, build schedules, quoting, customer communication, order fulfillment, shipment, invoicing and whatever else is needed to maintain customer expectations.
• React positively to constructive direction and maintain a spirit of continuous learning
• Maintain communication and reporting with MLS Leadership as directed.
• Maintain the ability to work in a fast-paced environment to handle multiple competing tasks and demands.
• Perform other job-related duties as assigned

Experience Required:

• Minimum of 5 years of industry experience; managing key accounts relationships
• Experience working cross-functionally and achieving increased sales results
• Experience developing and maintaining strong relationships with internal and external customers and suppliers
• Experience working with CRM and ERP tools
• Knowledge of Microsoft office suite

Competencies Required:

• Analysis & problem-solving: Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships
• Customer Knowledge and Sales Process: understands the customer's business and strategy, by being able to articulate the strategic fit of MLS to the customer
• Communication: able to articulate thoughts and ideas clearly and effectively in written and oral forms to internal and external customers
• Sales ability: Able to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals
• Strategic Thinking: Able to analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors
• Relationship Building: Understands the dependencies and interplay between all functions of the business, and has a broad view of the organization

Education Required:

• BS/BA Degree and 5 years of related experience, will consider the additional applicable experience in lieu of a degree
• Valid driver’s license and have a driving record in good standing

Physical Requirements:

• Ability to remain at a stationary position 50% of the time
• Ability to move products weighing up to 50 pounds, including lifting, placing, pushing, and pulling
• Ability to travel domestically

Work Environment:

• This position has the ability to telecommute at home or an alternative location
• Must live within an agreed-upon location/ geography to service customers and employees

Benefits

• Medical, Dental & Vision Insurance
• Retirement: 401(k) matching
• 7 Company Paid Holidays and 1 Float Holiday!
• PTO to support your work-life balance
• Health Savings Account (FSA)
• Dependent Care (FSA)
• Life & Disability Insurance – Basic Life, AD&D, Short- & Long-Term Disability and more!

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Mitchell Lewis & Staver provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.