Major Accounts Manager

Integrant is a global custom software development house who puts people at the heart of everything we do.  For over 30 years, we have been helping U.S. customers across all industries develop, innovate, and maintain their software needs.  Our success has been through dedicated focus toward not just technical expertise, but a winning combination of people, process, and analytics that promotes predictable results and safeguards customer success.  

We are looking for a candidate who can hit the ground running, is used to working autonomously, and, understanding we are a lean organization, is not afraid to roll up their sleeves.  We seek a forward-thinking individual who will bring their organizational, critical thinking, and expert decision experience to our company’s mission and culture.  

Our Major Accounts Manager will be responsible for our marquee accounts – large cap companies with major investments in custom software development and engineering. In addition to working closely with our tribal chiefs (responsible for tribes of 80-100 engineers) to ensure customer satisfaction levels are continuously met and exceeded, our Major Accounts Manager is primarily responsible for leveraging our reputation for service excellence to expand our network of relationships within these marquee accounts to identify opportunities with heads of business units who have not yet worked with Integrant engineering teams.

Job Description

• Map the account to understand the full org structure, track changes, understand the players and dynamics
• Forge new relationships within our major accounts to identify new opportunities.
• Support and coach the engineering team to develop and maintain positive relationships with clients by regularly communicating and addressing any concerns or questions they may have
• Support and coach the engineering team to collect valuable data and present regular reports on project status and progress.
• Consistently collect data and measure customer satisfaction levels – to be shared with the engineering team to address early and proactively.
• Keep up to date with industry trends and recent technologies to share with the and team up with the engineering team to provide clients with the best solutions.
• Support the team to build a long-term strategy to be prepared for a multi-year roadmap of services
• Deep understanding of competitors and competitive landscape with the ability to build a strategy to help the engineering team stay competitive
• Ensure all client contracts and agreements are properly executed and maintained

Requirements

• Bachelor's degree in computer science, Business Administration, or a related field
• At least 5 years of experience in account management
• Previous experience in a software development, tech services, and B2B is preferred
• Excellent communication and interpersonal skills
• Ability to build strong relationships with clients
• Strong project management skills and the ability to prioritize multiple tasks and meet deadlines
• Excellent presentation and report-writing skills
• Understanding of software development processes and methodologies
• Travel a minimum of 25% within US