Customer Service Associate

Performance Optimal Health is a total health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health – exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client.

As a Customer Service Associate at Performance Optimal Health, you will be an integral part of our Client Success Team. You will play a crucial role in ensuring that our clients have a positive experience throughout their health and wellness journey. We are looking for a passionate and service-oriented individual with excellent communication skills.

Responsibilities:

• Interact with clients in a friendly and professional manner, both in person and over the phone
• Assist clients with inquiries, scheduling appointments, and billing matters
• Must have experience in insurance verification
• Provide accurate information regarding our services, programs, and pricing
• Coordinate with our healthcare professionals to ensure smooth client flow and exceptional service
• Resolve client issues and escalate as needed to ensure timely resolution
• Maintain records of client interactions, appointments, and payments
• Collaborate with other team members to enhance the overall client experience
• Stay up-to-date with industry trends and continuous learning opportunities to provide the best possible service
• Work closely with our Client Success Team

Requirements

• Previous experience in customer service or a related field
• Excellent interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Proficient in using computer systems and software, including MS Office
• Flexibility to work evenings and weekends as needed
• Passion for health and wellness is a plus

Benefits

Benefits at a full-time status:

• Competitive Rate of Pay
• Medical/Dental/Vision
• 401K+ Match
• Growth potential within the organization.
• Access to facilities at all locations.
• Internal and external discounts.
• Fun atmosphere
• Continuing education stipend
  

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.